- Report: #339999
Complaint Review: All My Sons Moving Company - Stratford Connecticut
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All My Sons Moving Company
350 Long Beach Blvd Stratford Stratford, 06615 Connecticut, U.S.A.
Phone:
203-377-9500
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All My Sons Moving Company, Stratford, CTAll My Sons Moving Company All My Sons damaged my landlords property and refuses to pay for damges! Stratford Connecticut
All My Sons Moving Company damged my landlords property and now refuses to pay for damages. I have contacted one of the Managers, Al Gonsales, who was downright rude to me. Very unprofessional. Then I dealt with the owner Frank and he has not made good on damages his driver caused. Then I took it to their Corporate headquarters in Texas and they want to pay me for the part, but not to have it installed. On top of that, my landlord had someone come out to look about fixing it and he charged her a service charge. So she is holding my security of $900.00 unitl this get resolved. I filed a complaint with the Better Business Bureau and got no results from that. Next is I will have to file with Small Claims. All over an $86.00 part that they could have just been professional enough to fix and move on and had complete customer satisfaction. NOW... it is my personal goal to make sure everyone I speak to knows what kind of low class, no ethics business this company is. I can only imagine that if CT. is like this and Corp. doesn't want to help me, then the rest of their facilities do business the same way. I also feel this company overcharged me as well. the way they have their contract written and the way they talk you through their estimate on the phone is totally different then when you are done with your move and they collect the charges before they release your furniture. Pretty shady if you ask me. One last thing.. When I would call the office and they answered their phone, I would ask whom am I speaking with anf they were afraid to give me their name.. what kind of business is afraid to give their name if they are legit and honest??
Sue
Ansonia, Connecticut
U.S.A.
Sue
Ansonia, Connecticut
U.S.A.
2 Updates & Rebuttals
Sue
Ansonia,Connecticut,
U.S.A.
Settlement Reached with All My Sons Moving Company
#2Author of original report
Fri, September 12, 2008
I have reached a settlement offer with All My Sons Moving Co. I am glad this is finally resolved. Thank you.
Frank F
Stratford,Connecticut,
U.S.A.
Unfortunate Incident
#3REBUTTAL Owner of company
Mon, June 16, 2008
When we were in the process of loading Ms. R's items, the truck was being backed up in the driveway by her husband and the truck did in fact hit the ac wall unit. The extent of the damage was the plastic cover which covers the back of the unit. Here is the reason why you can't believe everything consumers write. We spent several hours calling, on the internet, trying to find this piece. We could not find it. Everywhere we looked, they said the unit was so old, (12 years old), the part is not available. We then offered Ms. Ronzone a $50.00 settlement offer. She then went into a frantic hysteria and became unreasonable. She then filed a claim with the BBB, and stated that she had a place to get the part. I contacted her immediately and asked her why she didn't just tell us she knew where to get the part? I informed her that would immediately get it and put it on the unit. She agreed and then went on to tell me how her landlord was trying to get a new unit out of this and I told her and she agreed that the landlord was the shyster here and the unit worked fine. She told me that the unit was in perfect working order and the landlord was being difficult intentionally. I then ordered the part on 4/09/08, order# F724657 from Sears at the cost of $109.46 including shipping. After 2 weeks of waiting and numerous calls from Ms. Ronzone, we were told that the part was no longer available on 4/17/08. I have the receipt for anyone who would like to view it. She did not care to see it. At this point, we offered her the amount of the part and that was not enough for her. As I said from the beginning, the unit works, and her landlord is trying to scam her out of her security deposit. As far as her allegations to being over charged, it a very simply calculation. Start time, finish time, plus 1.0 for travel. I don't know any other easier way to explain it. This is also another attempt to cloud the issue at hand. If anyone out there thinks that I did not want to pay $86.00 to settle a claim, then there is definitely something wrong in Denmark. If Ms. R would like to re-think her situation and wants the $109.00 as settlement the offer will be available until 6/30/08
