afamilyof5
Lake Placid,#2Author of original report
Sun, January 29, 2012
"We hope that your recent conversation with our escalation agent helped to clarify the situation"
are you kidding? I did speak with an escalation agent, who DID NOT clarify anything. She said that they listened to the call, and that I was right, their agent DID offer me a directtv and centurylink internet bundle at $59.95. They said they were sorry and that their agent would be disciplined.
How about righting the wrong and harm done to us?
The agent offered to reimburse us ONE TIME the difference between what they offered and what they actually signed us up for. like 60 dollars or something? What?
She also said it's not too late to disconnect my internet, and that she wasn't sure I could get out of the directtv agreement.
I will calculate the damage that this will do to us for the next 2 years, then ask allconnect to pay the difference between what we are actually getting charged and what they promised.
In addition, Dear allconnect escalation agent, please email me what you said you would. You said you would email the details of your offer. I have a feeling you are reluctant to email an admission of guilt, for fear that I may sue you or re-publish your reply.
Stay tuned!
Allconnect
Atlanta,#3UPDATE Employee
Fri, January 27, 2012
We regret that you had a poor experience with Allconnect and would like to assure you that we want to be of assistance. We hope that your recent conversation with our escalation agent helped to clarify the situation. Please let us know if we can answer any additional questions by emailing us at [email protected].