- Report: #905615
Complaint Review: Allianz Travel Insurance - Internet Internet
Reported By:
mbauman74 -
Pittsburgh, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Allianz Travel Insurance
Internet, Internet, United States of America
Phone:
Web:
www.etravelprotection.com
Categories:
Business Rating:
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Allianz Travel Insurance AGA Inc., Allianz Global Assistance Trip Cancellation Coverage Scam! Internet
I purchased Allianz Travel Insurance for a business trip from Pittsburgh to St. Louis. The insurance was nicely positioned to be partnered with United Air and in the event of Trip Cancellation, which was boldly stated and printed, Allianz would have you covered.
Not so! It turns out, despite having boldly advertised Trip Cancellation Coverage, Allianz claimed that a cancelled business trip is no part of the trip cancellation coverage and said that I should sought out their entire policy documentation prior to purchasing. Yes, indeed, they've managed to wiggle their way out of such coverage within their 20 page small print, by bundling the coverage with natural disasters and medical emergencies.
Again, despite boldly advertising trip cancellation overage, that the average semi-intelligent person would assume meant that it was part of a service offered in partnership with the airline, in the event that your trip was cancelled. Apparently, having a business trip/meeting cancelled, beyond my control, is not worthy of a refund.
Not so! It turns out, despite having boldly advertised Trip Cancellation Coverage, Allianz claimed that a cancelled business trip is no part of the trip cancellation coverage and said that I should sought out their entire policy documentation prior to purchasing. Yes, indeed, they've managed to wiggle their way out of such coverage within their 20 page small print, by bundling the coverage with natural disasters and medical emergencies.
Again, despite boldly advertising trip cancellation overage, that the average semi-intelligent person would assume meant that it was part of a service offered in partnership with the airline, in the event that your trip was cancelled. Apparently, having a business trip/meeting cancelled, beyond my control, is not worthy of a refund.
1 Updates & Rebuttals
Access America Help Team
USAJackie, Help Team
#2UPDATE Employee
Mon, July 09, 2012
Hello
Jackie from the Help Team
here. Thank you for reaching out and voicing your concerns. We
apologize that we were unable to provide you with coverage in your situation;
one thing Id like to point out is that travel insurance is like any other type
of insurance in that there are terms, conditions and exclusions that affect
coverage. We, as well as our partner United Airlines, want consumers to
make informed decisions when it comes to travel insurance. When the
insurance is offered, we make sure that we indicate that Limitations apply
and provide a link which consumers may use if they want to review the terms and
conditions.
Also, we encourage all of our
customers to take advantage of our 10-day Satisfaction Guarantee, which
provides the opportunity to go over the insuring agreement weve provided and
make sure that the insurance will meet our customers needs. If our
customers have any questions after reading the policy, we can guarantee that
one of our dedicated representatives will be available to answer any
questions. If consumers then find that their purchased policy doesnt
meet their needs, they can cancel it and receive a full premium refund.
Should you have additional questions
on the outcome of your claim please call our customer service line at
1-800-419-8016. Once again, we apologize we were unable to cover you in your
situation.
Regards,
Jackie, Help Team
