- Report: #158215
Complaint Review: AllSat Dish Network Retailer - Internet
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Author Confirmed
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AllSat Dish Network Retailer
http://www.allsat.com/index.php Internet, U.S.A.
Phone:
800-4255728
Web:
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AllSat Dish Network Retailer cheated customers RIPOFF Internet
I called the company around Sept. 15th to order the Great Wall package program from the dish network. The sales rep didn't tell me that the package came with 18 months agreement. Later I learned the 18 months agreement and called the company back again on Sept. 19 to cancel my order. The sales rep told me that he will help me cancel my order with no cancellation fee. (because it is prior to the installation).
Then I called another dish network retailer to place my order without 18 months agreement. On Sept. 22nd an installation company came to install the dish. I had no doubt that the installation came from the second retailer and signed the installation paper.
On Sept.24th I learned that my dish network program actually came with 18 months agreement. I called dish network customer services and was told the order came from AllSat.com! I was surprised because it should have been cancelled! I called Allsat back and spent about forty minutues with a sales rep named Sophia on the phone. She simply told me that she cannot do anything help me with it although she admit that it's her company's fault didn't tell me the package came with 18 months agreement.
So I am stuck between dish network and its retailer. Dish network told me that I have to call the retailer to cancel my order but Allsat told me that I have to call dish network. It was Allsat cheated me from the very beginning, for one,didn't tell me the 18 months agreement, for the second, told me to cancel my order but failed to do so.
Today I found out Allsat operates on Internet only and apparently it uses the same tactics to cheat and put many customers in the same situation. Be careful when you call the company!
woo
austin, Texas
U.S.A.
Then I called another dish network retailer to place my order without 18 months agreement. On Sept. 22nd an installation company came to install the dish. I had no doubt that the installation came from the second retailer and signed the installation paper.
On Sept.24th I learned that my dish network program actually came with 18 months agreement. I called dish network customer services and was told the order came from AllSat.com! I was surprised because it should have been cancelled! I called Allsat back and spent about forty minutues with a sales rep named Sophia on the phone. She simply told me that she cannot do anything help me with it although she admit that it's her company's fault didn't tell me the package came with 18 months agreement.
So I am stuck between dish network and its retailer. Dish network told me that I have to call the retailer to cancel my order but Allsat told me that I have to call dish network. It was Allsat cheated me from the very beginning, for one,didn't tell me the 18 months agreement, for the second, told me to cancel my order but failed to do so.
Today I found out Allsat operates on Internet only and apparently it uses the same tactics to cheat and put many customers in the same situation. Be careful when you call the company!
woo
austin, Texas
U.S.A.
5 Updates & Rebuttals
Anne
Valencia,California,
U.S.A.
"How many phone calls does it take to get Dish Network to get their ACT together? Answer: Not enough!!!"
#2Consumer Suggestion
Sun, November 27, 2005
Woo, I have the best advise for you before you REALLY get screwed. If you gave your credit or debit card info to either Dish or their affiliate company; quickly have that card cancelled and replaced with a new card number by your bank. And for the extremely helpful DN employee; how many phone calls, and supervisors should a customer really go through before noticing any satisfaction? Not enough according to Dish Network. Dish should be kissing the customer's a*s, no the other way around. A misrepesentation of goods and services by a company does not constitute any butt-kissing on my part. If a prenuptual agreement can be broken in a court of law, so can a Dish Network "customer agreement". Woo, it sounds as if your contract is null and VOID based on their misrep. Run! As quick as you can! And don't forget to cancel your card or else Dish will help themselves when you least expect it. Take care,
James
Bluefield,West Virginia,
U.S.A.
Hello, I am here to help
#3UPDATE Employee
Mon, October 31, 2005
Hi, my name is James and I am a CSR with Dish Network. I am here to hopefully help you some. Now, I will offer advice on what you can do without breaking any rules or anything. Firstly call ALLSAT.com and tell them that you have informed Dish Network of the situation and you are offering them one more chance to help or you will rely on DN (Dish Network as I will refer to them from her on out) and that you will then place a consumer complaint to the FCC if needed. Then call DN and tell the agent the issue that you would like to keep the service (if you want it) but owuld like out of the contract due to misrepresentation. If they can't do it stay calm because getting angry with any CSR makes them knowingly or unknowingly more panicky and willing to do less for you while a calm customer will make them feel safer and more secure in their choices ( now don't just cave obviously but stay strong yet bending I guess you would say). If the agent can not solve the issue ask for a Suppervisor and tell them the issue never leaving out any detail. If they can't help ask to speak to a Executive Officer about the issue not just to solve the issue but to also help DN from getting the issue again due to the stupid (its true I would think anyone would agree with me here) ALLSAT.com company and their ignorance of a simple task. This should help you some if not solve the issue, but understand that with the contract you do get free warranty that covers your entire DN system from lightning strikes and normal wear-and-tear meaning you get the box replaced for free with DN paying S&H if you get a broken box due to lightning damage.
James
Bluefield,West Virginia,
U.S.A.
Hello, I am here to help
#4UPDATE Employee
Mon, October 31, 2005
Hi, my name is James and I am a CSR with Dish Network. I am here to hopefully help you some. Now, I will offer advice on what you can do without breaking any rules or anything. Firstly call ALLSAT.com and tell them that you have informed Dish Network of the situation and you are offering them one more chance to help or you will rely on DN (Dish Network as I will refer to them from her on out) and that you will then place a consumer complaint to the FCC if needed. Then call DN and tell the agent the issue that you would like to keep the service (if you want it) but owuld like out of the contract due to misrepresentation. If they can't do it stay calm because getting angry with any CSR makes them knowingly or unknowingly more panicky and willing to do less for you while a calm customer will make them feel safer and more secure in their choices ( now don't just cave obviously but stay strong yet bending I guess you would say). If the agent can not solve the issue ask for a Suppervisor and tell them the issue never leaving out any detail. If they can't help ask to speak to a Executive Officer about the issue not just to solve the issue but to also help DN from getting the issue again due to the stupid (its true I would think anyone would agree with me here) ALLSAT.com company and their ignorance of a simple task. This should help you some if not solve the issue, but understand that with the contract you do get free warranty that covers your entire DN system from lightning strikes and normal wear-and-tear meaning you get the box replaced for free with DN paying S&H if you get a broken box due to lightning damage.
James
Bluefield,West Virginia,
U.S.A.
Hello, I am here to help
#5UPDATE Employee
Mon, October 31, 2005
Hi, my name is James and I am a CSR with Dish Network. I am here to hopefully help you some. Now, I will offer advice on what you can do without breaking any rules or anything. Firstly call ALLSAT.com and tell them that you have informed Dish Network of the situation and you are offering them one more chance to help or you will rely on DN (Dish Network as I will refer to them from her on out) and that you will then place a consumer complaint to the FCC if needed. Then call DN and tell the agent the issue that you would like to keep the service (if you want it) but owuld like out of the contract due to misrepresentation. If they can't do it stay calm because getting angry with any CSR makes them knowingly or unknowingly more panicky and willing to do less for you while a calm customer will make them feel safer and more secure in their choices ( now don't just cave obviously but stay strong yet bending I guess you would say). If the agent can not solve the issue ask for a Suppervisor and tell them the issue never leaving out any detail. If they can't help ask to speak to a Executive Officer about the issue not just to solve the issue but to also help DN from getting the issue again due to the stupid (its true I would think anyone would agree with me here) ALLSAT.com company and their ignorance of a simple task. This should help you some if not solve the issue, but understand that with the contract you do get free warranty that covers your entire DN system from lightning strikes and normal wear-and-tear meaning you get the box replaced for free with DN paying S&H if you get a broken box due to lightning damage.
James
Bluefield,West Virginia,
U.S.A.
Hello, I am here to help
#6UPDATE Employee
Mon, October 31, 2005
Hi, my name is James and I am a CSR with Dish Network. I am here to hopefully help you some. Now, I will offer advice on what you can do without breaking any rules or anything. Firstly call ALLSAT.com and tell them that you have informed Dish Network of the situation and you are offering them one more chance to help or you will rely on DN (Dish Network as I will refer to them from her on out) and that you will then place a consumer complaint to the FCC if needed. Then call DN and tell the agent the issue that you would like to keep the service (if you want it) but owuld like out of the contract due to misrepresentation. If they can't do it stay calm because getting angry with any CSR makes them knowingly or unknowingly more panicky and willing to do less for you while a calm customer will make them feel safer and more secure in their choices ( now don't just cave obviously but stay strong yet bending I guess you would say). If the agent can not solve the issue ask for a Suppervisor and tell them the issue never leaving out any detail. If they can't help ask to speak to a Executive Officer about the issue not just to solve the issue but to also help DN from getting the issue again due to the stupid (its true I would think anyone would agree with me here) ALLSAT.com company and their ignorance of a simple task. This should help you some if not solve the issue, but understand that with the contract you do get free warranty that covers your entire DN system from lightning strikes and normal wear-and-tear meaning you get the box replaced for free with DN paying S&H if you get a broken box due to lightning damage.
