- Report: #872711
Complaint Review: Alltel Cellular - Little Rock Arkansas
Reported By:
Donna -
Statesboro, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Alltel Cellular
1001 Technology Drive Little Rock, 72223 Arkansas, United States of America
Phone:
1-800-255-8351
Web:
www.alltelwireless.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Alltel Cellular Overcharging Little Rock, Arkansas
I have been charged twice for equipment fees for an insurance claim. I paid $95 in the store for an insurance deductible for a replacement phone and then Alltel billed me a $95 equipment charge for the same phone.
I am being billed full price for a line that I am not using, the line is suspended. I have called and they told me they reduced the fee but I am continually being billed the full amount.
I call to have the suspended line that I am paying full price for restored and the agent tells me they are unable to do this. After an hour and a half on the phone and three supervisors and two managers later they claim they sent a request which will take twenty-four to forty-eight hours to process. And now my son will be without a phone for however long it takes them to send the warranty exchange by mail phone and I will be billed for service I am not getting, once again.
I filed a rebate in March, called the first of April to check on it, at that time the agent told me that it had been received and was being processed, now a couple of weeks later, the rebate cannot be found, it does not show that I even applied for it.
My cell phone bill goes from one extreme to the next, one month it is $383 and the next it is over $800.
I am being billed full price for a line that I am not using, the line is suspended. I have called and they told me they reduced the fee but I am continually being billed the full amount.
I call to have the suspended line that I am paying full price for restored and the agent tells me they are unable to do this. After an hour and a half on the phone and three supervisors and two managers later they claim they sent a request which will take twenty-four to forty-eight hours to process. And now my son will be without a phone for however long it takes them to send the warranty exchange by mail phone and I will be billed for service I am not getting, once again.
I filed a rebate in March, called the first of April to check on it, at that time the agent told me that it had been received and was being processed, now a couple of weeks later, the rebate cannot be found, it does not show that I even applied for it.
My cell phone bill goes from one extreme to the next, one month it is $383 and the next it is over $800.
