- Report: #1148408
Complaint Review: Alltel Wireless - Nationwide
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Author Not Confirmed
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Alltel Wireless
Nationwide, USA
Web:
www.alltelwireless.com
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Alltel Wireless Unethical billing of cancelled sevice Nationwide
After being unsatisfied with continuously rising prices and unexplained charges for cellular service with Alltel, I decided to take my business of 10+ years elsewhere. This was not a reash decision and I made several attempts to discuss billing issues with Alltell representatives.
I had four phone lines with the company and removed them to other providers as the contracts were fulfilled. When transferring to another service provider I would port my number and therefore cancel my service with Alltel. The final line with Alltel was handled differently as I did not port the number elsewhere. Instead I went into the local office, paid my balance in full and informed the agent that I was going to get my services elsewhere.
This event occurred on 03/03/14 and I thought that my days of dealing with Alltel were over. Today I learned that wasn't the case as I received a bill for $245. I called the customer service line and asked why I was receiving a bill. I was told that my service head not been cancelled.
My next question was why. I explained my situation to the representative to no avail. She informed me that I needed to go to my local store and resolve the issue there. I then went to the store and was told that they did not have access to my file and could not help me. I asked to speak to the manager and was told that there was no manager in my local store. The agent's suggestion was for me to call the customer service line.
I then asked why I had not received a bill in two months and was informed that they had posted the bill online. I then asked the agent why I did not receive a paper bill since I had repeatedly requested a paper bill when I was using their services and even paid an extra charge to be billed in this manner. I never received a logical answer to this.
I returned home and again attempted to call the customer service line. I spoke with two different individuals on this occasion And was left feeling very frustrated. I asked them to please verify that the line had no usage over the past three months and explain why I should have to pay for services that I neither wanted nor used. The only response was that I had to pay regardless that this was caused by the fact that an Alltel agent had failed to mark my account cancelled because I had no proof that I had made the request.
