Pardel
Bernie,#2Consumer Suggestion
Sun, December 07, 2008
Seems like the person telling tall tales is Bikebryan, not Melissa! Bikebryan is obviously an employee of Altell. Posted by Bikebryan: "The billing statement and the plan you are on: that IS your fault." Firstly, Melissa is not complaining about the 'plan' she is on. She states the first two months everything was fine and she was happy with the service. The issue of occurs when Alltel bumps her off the plan she was on and bills her for something she does not have (and for a cancellation that did not exist). Posted by Bikebryan: "You let it go without paying attention to the bill, and they do EXPECT you to look at it every month". Melissa states she thought she over-ran her minutes, not that she did not 'look' at the bill (more that she did not understand the bill). Posted by Bikebryan: "Here's the LIES: Nobody 'laughed at you' or told you 'we'll get your money either way.' That is your perception and I guarantee this did not happen." You can't say that since you were not there and were not privy to the conversation! There are rogue workers everywhere! It very well could have happened. I cannot tell you how many times I have called someone, not only on questionable bills, but in other instances as well, and be connected with a rude, disgruntled employee. We all know this does happen! Your attitude with this poster is a prime example of rudeness some people show to others! Posted by Bikerbryan: "I've had people tell me they've been holding 20 minutes when it was less than 2. I've had people tell me not to laugh at them when I was being serious the entire time." Who's lying? Lets debate this! Hmmmmmm. . . I personally can never recall being on hold for only 2 minutes. . . . how many times have I called a service provider to first have to go through all of the 'push this button' for such and such ect. . . ? Sound familiar? Then when you finally get to the actual person, if you get to an actual person, your put on hold? No, I think we all know who is lying on this one and it's not Melissa! lol Melissa, my only question to you is why do you have it set on auto pay? That just lets Alltel take out as much money as they want anytime they want. My suggestion is for you to immeditately take it off auto pay. This way you can make sure the bill is for the correct amount before you pay it, not after. Somethings are fine for auto pay, such as life insurance, health insurance, ect. . . a cell phone bill is not one of them. What happens if you lose your phone, someone picks it up and uses it running up your bill. If Altell can just take it right out of your account it's uh-oh!
Jamieg25
Sioux Falls,#3Consumer Comment
Sun, December 07, 2008
first of all i think that Bikebryan has no basis to tell you that you were not laughed at since i do not beleive that this person actually is listening live to every call alltel receives so how can this person know anything about what was said or not said to you also i had problems where alltel would keep cramming charges on my bill even after i had a block on all download applications and services even text messaging and would keep forcing me to pay the charges by interrupting my service if i did not pay them for the crammed charges even during times that i filed a dispute which interrupting service for not paying disputed charges during the time the charges are being disputed is against the law i finally cancelled service and refuse to ever pay the final cancel penalty charges since in my opinion they got that money already by forcing me to pay crammed charges during dispute just to keep my service i will never pay the final bill due to this reason and i beleive that you might have to do the same with your account
Bikebryan
Alexandria,#4Consumer Comment
Tue, September 16, 2008
You moved and needed a phone number not native to your old market. That means you did a market transfer, and the old acct was closed and a new one open. That should NOT have generated ETFs (well it does, but they should have credited them immediately). So yes, Alltel did goof their. The billing statement and the plan you are on: that IS your fault. You let it go without paying attention to the bill, and they do EXPECT you to look at it every month. The fact that you let it go on as long as it did is YOUR fault, not Alltel's. Once you brought it to their attention, they fix it by backdating you to the correct plan. That causes the adjustments to automatically appear on your next bill and they can't be corrected that day. So you were given correct information there. Here's the LIES: Nobody "laughed at you" or told you "we'll get your money either way." That is your perception and I guarantee this did not happen. I've heard people say they've called 10 times when it's been 2. I've had people tell me they've been holding 20 minutes when it was less than 2. I've had people tell me not to laugh at them when I was being serious the entire time. If you really think it's better elsewhere, then leave. I don't think, however, you'll find the grass is any greener. It's just a different shade of green and you'll be just as pissed off at the other company.