Ruth
Somewhere in,#2UPDATE EX-employee responds
Sun, March 24, 2002
i am a former employee of ALLTEL, where I worked for around five years. as part of the sales staff, sales persons are required to sell numerous categories such as; cellular, long distance, and paging. what this sounds like to me, is a "verbal" agreement, in which the customer was not told it was for land line service. many times i heard of people "slamming" or switching someones long distance service w/o their consent. to get on alltel's wireless international plan, you (in the past anyways) had to be in good standing for a minimum of xx months (usually 1 or 2 years minimum). and once you were on, the cost was so outrageous, its probably not worth it. i'm really not sure if anything can be done, but what you want to do first is contact the local manager of the person in which you talked to. if you want more immediate action, try to find out who the regional or district manager is. if you go thru only the store manager, they will not be as willing to help you, but if you go thru their boss, they will. i would talk directly to the regional/district manager, and bypass the store manager. tell them that you never authorized for you landline to be switched and that the salesperson never mentioned that is was for your home phone, and that you were understanding it to be from your cell phone. hope this helps, if this doesn't, keep trying to go higher up. if you go for the top, action will be taken (some bill adjustment if you're lucky) good luck!