- Report: #750575
Complaint Review: Allworx - East Rochester California
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Author Not Confirmed
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Allworx
300 Main St. East Rochester, 14445 California, United States of America
Phone:
585-421-3850
Web:
http://allworx.com/
Categories:
Business Rating:
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Allworx Rip-off run around crap - no customer service East Rochester, California
I bought an Allworx system. I call for service to change the password and followed their instructions:
"If you have forgotten the administration password, you will not be able to gain access to your Allworx system without the assistance of Allworx Customer Support to reset the password.To contact Allworx Customer Support you can dial 1-866-255-9679 (1-866-ALLWORX) from anywhere in North America.For security purposes, you will be asked for the Security Key and System Unique ID (see form below) and additional information provided when you registered your Allworx. You will receive a Reset Code which you must enter into the form below to reset your password."
I call the number to reset the password. Instead I had to push buttons until my fingers bled. I had to call back four times. Then when I talked to the first person he hung up on me. The next people gave me the run-around about talking to my reseller. If I need to talk to the reseller then why does it say to call them directly? Their own words. Their own instructions. Just give me the dang password reset code.
Better yet, step up to 2011. If I forget the password, let me click on a link send me a confirmation email and let me reset my own passcode.
Now it's been over an hour and still no password. What is wrong with you people?
"If you have forgotten the administration password, you will not be able to gain access to your Allworx system without the assistance of Allworx Customer Support to reset the password.To contact Allworx Customer Support you can dial 1-866-255-9679 (1-866-ALLWORX) from anywhere in North America.For security purposes, you will be asked for the Security Key and System Unique ID (see form below) and additional information provided when you registered your Allworx. You will receive a Reset Code which you must enter into the form below to reset your password."
I call the number to reset the password. Instead I had to push buttons until my fingers bled. I had to call back four times. Then when I talked to the first person he hung up on me. The next people gave me the run-around about talking to my reseller. If I need to talk to the reseller then why does it say to call them directly? Their own words. Their own instructions. Just give me the dang password reset code.
Better yet, step up to 2011. If I forget the password, let me click on a link send me a confirmation email and let me reset my own passcode.
Now it's been over an hour and still no password. What is wrong with you people?
