Customer Service
Corpus Christ,#2REBUTTAL Owner of company
Sat, December 06, 2008
Mr Camaroto no longer works here, however, our records show that this customer WAS sent a replacement of the first radio which we purchased from another facility, at no additional charge to him. That part had a 30 day warranty, which was clearly stated on his invoice. We did not recieve another call from this customer until several months later, well past the 30 days and at that time we advised him that we were unable to return the second radio to our supplier. We did, however, take the time to research and provide him with the telephone number and names of another company who had the part at a reduced rate (our wholesale price) since we understood his predicament and wanted to try and ameliorate his financial output as much as possible. We did not hear from him again for another 60 days at which time he once again requested a refund for the part. We were still unable to return the part to our supplier - the 30 day warranty was no 6 months old- and once again told him our situation. Had he called withiin the warranty period, we would have either replaced (as we did the first time) or refunded the price of the part upon its return. Warranty periods are clearly stated and unfortunately cannot be changed for any reason. We regret we were unable to satisfy his request, however we cannot be held responsible for issues occuring outside of the clearly stated warranty periods.
Customer Service
Corpus Christ,#3REBUTTAL Owner of company
Sat, December 06, 2008
Mr Camaroto no longer works here, however, our records show that this customer WAS sent a replacement of the first radio which we purchased from another facility, at no additional charge to him. That part had a 30 day warranty, which was clearly stated on his invoice. We did not recieve another call from this customer until several months later, well past the 30 days and at that time we advised him that we were unable to return the second radio to our supplier. We did, however, take the time to research and provide him with the telephone number and names of another company who had the part at a reduced rate (our wholesale price) since we understood his predicament and wanted to try and ameliorate his financial output as much as possible. We did not hear from him again for another 60 days at which time he once again requested a refund for the part. We were still unable to return the part to our supplier - the 30 day warranty was no 6 months old- and once again told him our situation. Had he called withiin the warranty period, we would have either replaced (as we did the first time) or refunded the price of the part upon its return. Warranty periods are clearly stated and unfortunately cannot be changed for any reason. We regret we were unable to satisfy his request, however we cannot be held responsible for issues occuring outside of the clearly stated warranty periods.