- Report: #83315
Complaint Review: ALTERNATIVE DATA COMMUNICATION SOURCES INC. - ROSEVILLE California
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Author Not Confirmed
Why?
ALTERNATIVE DATA COMMUNICATION SOURCES INC.
1830 VERNON STREET SUITE 5 ROSEVILLE, 95678-6309 California, U.S.A.
Phone:
916-781-6952
Web:
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ALTERNATIVE DATA COMMUNICATION SOURCES, INC. sent wrong product item, would not correct the action ripoff ROSEVILLE California
I did a web search for a product Cisco CSS console cable and came across a model item CSS-CONSOLE-KIT= with description Accessory Kit for CSS-11x5x (adapters/cable/etc.)
Marcus Boness would not take my American Express corporate card over the phone, and after faxing a copy of drivers license and credit card that came out too dark it was decided the items, quantity 2, would be sent COD
The items arrived but they were the wrong type, they were meant for standard Cisco devices but NOT the CSS or ArrowPoint variety. Items delivered were Cable Kit, Cisco CAB-ACS2500, also known as CSCACS2500. Order Date 03/04/04
I called back so that the correct item could be shipped out and was told that they do not have the CSS-CONSOLE-KIT=, even though the website lists this product and I specifically asked for it over the phone when I ordered.
Lester
New York, New York
U.S.A.
Marcus Boness would not take my American Express corporate card over the phone, and after faxing a copy of drivers license and credit card that came out too dark it was decided the items, quantity 2, would be sent COD
The items arrived but they were the wrong type, they were meant for standard Cisco devices but NOT the CSS or ArrowPoint variety. Items delivered were Cable Kit, Cisco CAB-ACS2500, also known as CSCACS2500. Order Date 03/04/04
I called back so that the correct item could be shipped out and was told that they do not have the CSS-CONSOLE-KIT=, even though the website lists this product and I specifically asked for it over the phone when I ordered.
Lester
New York, New York
U.S.A.
1 Updates & Rebuttals
Marcus
Roseville,California,
U.S.A.
The real story
#2REBUTTAL Individual responds
Tue, September 07, 2004
The mistake is Lester's. He ordered a console cable kit. That is what we sent. He did not specify that he wanted an accessory kit for a Cisco 11x5x. It is not out fault he didnt know what he wanted. He got his money back as we did not have what he really needed in stock. Marcus
