Complaint Review: aly and company - lincoln Nebraska

October 31, 2012 my wife and i bought our first new home togther. While i was away in Iraq i wanted to suprise my daughter with a new room since i wouldnt be there to attend the signing or closing of our new home.
I have been deployed now for over 18mnths and unfortunately i wasnt there to see the suprise on my daughters face for her completed room, bc it was NEVER completed. we were ripped off and lost 600.00 before we could even begin the process.
Aly and Company promised us the best, and gave us an estimate of 6-8weeks on handcrafted furniture that we never received. My daughter has yet to receive the room she wants and unfortunately with everthing else we came out of pocket for with the closing for the house she wont be able to receive this new room for some time now.
this is how the process began, only to never hear from aly and company again.


Your furniture order
31st Oct 2012 @ 1:34 PM
  Aliyah Rose Home Furnishings Said:
*****,

I wanted to thank you for your purchase with us today, and let you know that if you have any questions please feel free to let us know. We are happy to help and are glad you chose us for your furnishings.

Isaac
Aly and Company



Awaiting Fulfillment
5th Nov 2012 @ 10:06 AM
  You Said:
Hello,
Im a little confused on if i need to re order the purchase or has it yet to be filled?




??????
9th Nov 2012 @ 3:10 PM
  You Said:
Hello,
I sent an email on the 5th of the month and i have yet to receive a reponse. If i could possible recieve some type of assistance on my order i would greatly appreciate it.
thank you



Re: ??????
9th Nov 2012 @ 3:25 PM
  Aliyah Rose Home Furnishings Said:
Hi ****,

I apologize for the delay in getting back to you. Your order still is awaiting fullfillment. Perhaps there is a little confusion. These items are made to order which is why in the description it specifies a 6-8 week build time. This is why they are not not fullfilled. They are not yet made. It this something you are needing right away? I will try to help out, just let me know.

Thank you,
Isaac



ETA
5th Jan 2013 @ 12:16 PM
  You Said:
Hello,

Its been well over 6 weeks since I ordered from you all and I have yet to get a response or any communication from you all. We are approaching the end of the 8th week, can someone inform me approximately how much longer it will take for this order to be shipped?



Re: ETA
5th Jan 2013 @ 12:48 PM
  Aliyah Rose Home Furnishings Said:
Hi *****,

I am working on your order now and will have it completed by the end of this coming week. I apologize for the time. We have been backlogged a little bit because of the weather and the holiday season created a lot more orders than expected. Thank you,
Isaac



???????
22nd Jan 2013 @ 7:42 PM
  You Said:
Hello, Im starting to wonder if i was scammed. I placed my order oct 31st 2012 it is now jan 22nd and i have yet to receive my order. i was told on jan 5th that my order would be complete at the end of the week but 2 weeks have now gone by, my husband has redeployed back to Afghanistan with nothing to show as a gift for his daughter prior to deployment(a completed new room). What is the time looking like on the order now? please advise. thank you



Jan 22nd message
30th Jan 2013 @ 4:33 PM
  You Said:
Hello, Im starting to wonder if i was scammed. I placed my order oct 31st 2012 it is now jan 22nd and i have yet to receive my order. i was told on jan 5th that my order would be complete at the end of the week but 2 weeks have now gone by, my husband has redeployed back to Afghanistan with nothing to show as a gift for his daughter prior to deployment(a completed new room). What is the time looking like on the order now? please advise. thank you






order status
6th Feb 2013 @ 10:16 AM
  You Said:
Do I need to cancel this order? If i have not heard anything back by the end of the week i will go ahead and cancel the order and have my bank dispute the charges..... thanks