I ordered a Halston hangbag from Amazon approximately 3.5 months ago. Several days ago I used the bag and realized the cording used to connect the inside to the outside has disintegrated. The rest of the bag looks perfect.
I called Amazon and was told "too bad, so sad. We won't do anything after 30 days. Tell it to Halston." "Ok. How do I contact them?" "Google them." No responce to an email to "customer service" at Halston.
There is no way to contact Amazon after 30 days, even with Prime.
I won't be renewing my Prime membership.