Complaint Review: Amazon.com Inc. - Seattle Washington

I Am Not Impressed With Amazon's Deceiving Business Practices Anymore!

I had bought a Massage Table and unfortunately the Headrest was Not Standing Up Straight and I had contacted Amazon and spoke with a supervisor out in the Philippines (since they hire Very Few Americans to handle their Customer Service in order to Save Money) in order to return it (and before I returned it, I did write a Public Review on to theAmazon.com Website informing the public about what went wrong with the Massage Table and I even provided a Picture Of It As Well to support my claim).

This particular supervisor told me that I missed the cutoff date by just a few days, but rest assured me that I can still send it back and she would make an exception and even stated that I would be entitled to a Full Refund for the Massage Table and Never Informed ME either on the phone and/or in writing that I Would Be Charged Any Fees!  

How Ridiculous!

I therefore Returned the Massage Table with all of the accessories undamaged and back on Monday, July 6, 2015 at 6:30 P.M., I receive any email coming from Amazon advising me that I will be getting a Refund in the amount of $118.22.

I was very much Angry and Disturbed over this because this was Not the Correct Full Amount that I was supposed to be getting according to the Supervisor that I had originally spoken to.

I then contacted their Horrible Customer Service Department out in the Philippines at:  

866-216-1072 and spoke with Two Supervisors.  One of them was willing to give me part of the Money Back that I lost in which I told her was Totally Unacceptable!

I then demanded to speak to another Supervisor who was of course also in the Philippines and this one Refused To Reimburse ME For The Rest Of My Losses.

I then sent out a Very Serious Letter Of Complaint back on Monday, July 6, 2015 to All Of Their Corporate Executives demanding NOT only to give me My Full Money Back, but to Return My Money Back To Me In The Form Of A Check and allow ME to go my very own separate way.

Nobody has even bothered to contact ME back on the phone to discuss it and Yes, I did contact their corporate office at:  206-266-1000, however, their receptionists are Trained To Not Transfer You Anywhere, except refer You Back To Their Horrible Customer Service Out In The Philippines at the 866-216-1072 number.

Furthermore, the only thing that I eventually received was a letter sent back to me on Tuesday, July 7, 2015 at 12:24 P.M. offering me a Goodwill Refund of $12.82 cents and on Wednesday, July 8, 2015 at 1:56 P.M., I received another Goodwill Refund in the amount of $16.73.

For You, this may sound nice, but for ME, I am Disgusted!

Please Look At How Much Hard Work I Had To Go Through Just To Receive My d**n Refund?

Honestly, I was still Not Satisfied and I did try to contact their corporate office several times to speak with somebody because I just want my MONEY sent back to ME and prefer to SHOP elsewhere, however, when I talked to their receptionists again, ALL they told me to do was to File A Written Complaint On To My Amazon.com Profile in which I did the other day, however, My Very Serious Letter Of Complaint Went Unanswered And Purposely Ignored!

Obviously!

They Are Too Big To Care!

Sounds Like A Corporatist!

Since, they are NOT willing to comply by giving ME My d**n Money Back To Me In The Form Of A Bank Or Company Check and Have No Real, Nor Legitimate Phone Support To Speak To A Real, Live Person Hopefully In The United States Of America, then I have NO Options Other Than To Sue Them In Small Claims Court since they do Not Care About The Angry Customer Or Consumer, meaning ME!

Enclosed, in the attachments, please find scanned copies of all my letters and documentation going back and forth with Amazon.com for your reference and further review.

Thank You For The Not So Good Experience!

Amazon.com Definitely Needs Some Help!