- Report: #44672
Complaint Review: America Online Inc. - Dulles Virginia
-
Author Not Confirmed
Why?
America Online Inc.
22000 AOL Way Dulles, 20166 Virginia, U.S.A.
Phone:
703-265 1000
Web:
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America Online rip-off Unfair billing practice rip-off Dulles Virginia
In November 2002, I telephoned AOL's billing department and told them I would like to cancel my account. The representative asked me if I would like two months of AOL internet service free. I answered no thank you and the person continued right on as if I had said yes.
When I saw a polite opportunity I concluded our conversation, thinking that my message, simple as
it was, had been understood. Two months later I saw that AOL had debited my account for a months service. I immediatly called their billing department once again and tried to explain that I had canceled. I was told that I had been given two months of free AOL and was being charged for the next regular service month.
I asked to have that charge cancelled and was told that I could not. I was given a cancellation number of
080231 **** but, It seems that I'm out my money.
Ron
Hartford, Connecticut
U.S.A.
When I saw a polite opportunity I concluded our conversation, thinking that my message, simple as
it was, had been understood. Two months later I saw that AOL had debited my account for a months service. I immediatly called their billing department once again and tried to explain that I had canceled. I was told that I had been given two months of free AOL and was being charged for the next regular service month.
I asked to have that charge cancelled and was told that I could not. I was given a cancellation number of
080231 **** but, It seems that I'm out my money.
Ron
Hartford, Connecticut
U.S.A.
