- Report: #297570
Complaint Review: American Digital Saveonmyalarm.com Americandigitalmonitoring.com - Seattle Washington
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Author Confirmed
Why?
American Digital Saveonmyalarm.com Americandigitalmonitoring.com
8525 120th Ave NE Seattle, 98033 Washington, U.S.A.
Phone:
800-3652527
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TurnMyAlarmBackOn.com Policealarm.com Ulcenter.com Americandigitalmonitoring.com GoToMyAlarm.com Alarmemail.com AlarmPartner.com Halfpricealarm.com AlarmMonitoringServices.com Internet false advertising scam on Alarm Services Seattle Internet
Scam and complaints alert. There have been many complaints about saveonmyalarm.com registered as American Digital reported at http://search.bbb.org/Results.aspx?ph=800-365-2527
All their company contacts and details have been updated at BBB and you will notice American Digital out of WA has over 60 domain names. Such as TurnMyAlarmBackOn.com policealarm.com Ulcenter.com americandigitalmonitoring.com GoToMyAlarm.com alarmemail.com AlarmPartner.com halfpricealarm.com AlarmMonitoringServices.com
They will accept your payment by returning your call shortly. Their tech support will call you back much later likely after 72 hours, which will then be past the 72 hours beyond their cancellation policy. Worst of all, they are not able to monitor your alarm by Brinks and therefore no service is provided. They will claim that they "refund if the conversion cannot be done due to their inability", however the bait and switch is that you have to lease their expensive system. They will suggest to ship you their in-house alarm system and if you don't accept their offer, then it is not their 'inability to convert the system". When you try to cancel, they become rude and they will say you can only cancel after 60 days. So without service provided, no cancellation, you have been scammed into another internet false advertising scheme
The list of scam goes on, as they ask that you mail a cancellation form with "certified proof of delivery" or they will continue to bill you with the credit card number you have provided. You will also discover that the cancellation form asks for a social security for "security reasons"?, so they can later threaten you with collections and credit reports for a service you may have not received.
To date American Digital has not provided any form of service, has not installed any services but continues to bill.
Sulimah
Seattle, Washington
U.S.A.
All their company contacts and details have been updated at BBB and you will notice American Digital out of WA has over 60 domain names. Such as TurnMyAlarmBackOn.com policealarm.com Ulcenter.com americandigitalmonitoring.com GoToMyAlarm.com alarmemail.com AlarmPartner.com halfpricealarm.com AlarmMonitoringServices.com
They will accept your payment by returning your call shortly. Their tech support will call you back much later likely after 72 hours, which will then be past the 72 hours beyond their cancellation policy. Worst of all, they are not able to monitor your alarm by Brinks and therefore no service is provided. They will claim that they "refund if the conversion cannot be done due to their inability", however the bait and switch is that you have to lease their expensive system. They will suggest to ship you their in-house alarm system and if you don't accept their offer, then it is not their 'inability to convert the system". When you try to cancel, they become rude and they will say you can only cancel after 60 days. So without service provided, no cancellation, you have been scammed into another internet false advertising scheme
The list of scam goes on, as they ask that you mail a cancellation form with "certified proof of delivery" or they will continue to bill you with the credit card number you have provided. You will also discover that the cancellation form asks for a social security for "security reasons"?, so they can later threaten you with collections and credit reports for a service you may have not received.
To date American Digital has not provided any form of service, has not installed any services but continues to bill.
Sulimah
Seattle, Washington
U.S.A.
2 Updates & Rebuttals
Allegroman
Berwyn,Pennsylvania,
United States of America
Ron Cats is a liar
#2Consumer Comment
Sun, November 15, 2009
Go to BBB and see that as of Nov 2009, they still have an F rating with the BBB for resolving customer complaints, so much for "an occasional complaint. See (((Redacted))) for my experience and more information on this company.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.Cencom Inc
Kirkland,Washington,
U.S.A.
TO SET THE RECORD STRAIGHT ABOUT SaveOnMyAlarm & American Digital Monitoring
#3REBUTTAL Owner of company
Sat, January 19, 2008
To set the record straight, we offer a 100% no questions asked refund if cancelled within 72 hours OR a refund if the alarm conversion cannot be done due to our inability regardles of time frame, P-E-R-I-O-D. Our service fees average 80% LESS than our competition and we hold the highest alarm conversion rate in the industry with over 10,000 systems a year. We have been in business since 1968 and monitor in excess of 150,000 Customer accounts Nationwide. including Alaska, Hawaii, Puerto Rico and Canada. With the number of accounts we provide alarm services to every second of every minuite of every hour of every day 365 days a year, we are bound to have ocassional unsatisfied customers or an ocassional BBB complaint. But for over 99.99% of our Customers, they are satisfied, safe and saving! As a LIFE SAFETY SERVICE, our agreement CLEARLY states that any emergency alarm monitoring cancellation must be done IN WRITING and 60 days prior to the intended date of cancellation in order for us to CONFIRM and VALIDATE the cancellation was ordered by a AUTHORIZED person. This is to PREVENT Ex-spouses, or ex-employees or anyone else from simply cancelling YOUR personal or business security with the intent to do you harm the next day. And isn't what a security company is SUPPOSED to do? Would you feel secure if we didn't do it that way? It has also come to our attention that the BBB failed to update our email address to have us respond to complaints in the last several months causing a false NO RESPONSE issue. They have been alerted of the issue and any previously unanswered complaints have been resolved. Ronald H. Cats Prsident www.SaveOnMyAlarm.com Questions? Comments? Email Me directly at [email protected]
