- Report: #59901
Complaint Review: American Discount Beauty Supply - Beverly Hills, alifornia
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Author Not Confirmed
Why?
American Discount Beauty Supply
269 South Beverly Dr. #250 Beverly Hills,, 90212 alifornia, U.S.A.
Phone:
310-276-9532
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Discount Beauty Supply bad service sent package to bad address returning issues Beverly Hills And Online internet
I placed an order. Attempted to contact company to make sure they had the correct address to ship. No one ever picks up the phone its always voice mail and no one has ever called me back.
After several emails and 5 days I received a email saying we have your correct address thats it! They did not verify the address they had for me.
Package was undeliverable due to bad address and Im demanding a full refund including shipping charges. Still can't reach anyone buy phone or email. Horrible, no customer service Im starting to wonder if this is a scam or just bad service.
Susan
State College, Pennsylvania
U.S.A.
After several emails and 5 days I received a email saying we have your correct address thats it! They did not verify the address they had for me.
Package was undeliverable due to bad address and Im demanding a full refund including shipping charges. Still can't reach anyone buy phone or email. Horrible, no customer service Im starting to wonder if this is a scam or just bad service.
Susan
State College, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Jyl
Beverly Hills,California,
U.S.A.
I would like to respond
#2REBUTTAL Owner of company
Fri, July 01, 2005
I have owned this company for over 7 years. The letter claiming that we do not get back to customers is silly. Every message is returned on the phone and responded to right away along with email requests. If a customer types in the wrong address on a order and it has already been sent out we have little we can do but wait until the box is returned to us. We can at that time either issue a credit back or resend the order. We have great ratings on both service and products. We cannot control however mistakes made by a customer when they fill in their order forms. We try to help every customer and have an excellent rating with the BBB. Thank you.
Susan
State College,Pennsylvania,
U.S.A.
Owner is getting back to me
#3Author of original report
Wed, June 11, 2003
Owner is getting back to me thru email, said they did mail to correct address, that it must be my Post Office. Company will remail the order at no additional fee to me which seems fair.
