Steve
Boerne,#2REBUTTAL Owner of company
Tue, January 27, 2004
These folks were upset that they had to pay a cancellation fee on a camper that was reserved specifically for them and for specific dates. The very first line of the Reservation they signed clearly spelled out the policy concerning last minute cancellations and what the penalty would be. No fine print. All of our rental units belong to individuals and we are contractually obiligated to follow the policies and procedures. The owner of this vehicle lost rental income because these folks reserved the unit then cancelled at the last minute. It's unfortunate that they can't understand that we did nothing more than follow the clearly stated policy.