- Report: #1330482
Complaint Review: American Express Bluebird card - Nationwide
Reported By:
just not right -
Woodland, Washington, USA
Submitted:
Updated:
-
Author Confirmed
Why?
American Express Bluebird card
Nationwide, USA
Phone:
8774865990
Web:
http://www.Bluebird.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Express Bluebird card called and questioned a charge on my account, they reported it as fraud and locked my account Salt Lake City, UT, but was from overseas Nationwide
I went online to check my account on American Express BlueBird debit card to see what bills had been paid and what needed left to be paid. I found that my account had a charge on it from a company I did not know. So I went online and looked up the company, all they had online was an email address so I wrote them.
I waited a few days and heard nothing back other then they had recieve my email. waited longer and still nothing.
So I called American Express BlueBird card and told the person that I did not know who the company was, they said it would be checked into. A few days later I called again American Express Bluebird, they gave me the phone number for the company. As they said this company had all my information and how did they get it. American Express listed the charge as fraud, locked my account.
I called and talked to the company, I had ordered from them a year earlier under a different comapany name, I understund they had several names under them. The company said they would refund the money in 5 to 10 days.
I called American Express again and the lady said that another card was issued to me and I should get it soon, my account would be unlocked. This was after I told her that I had ordered from another company name but they are one and the same company.
Recieved the new card, tried to activate the card, but it would not the computer connected me to an other rep and he said the company sent the refund they recieved today 9-27-2016 and would send me a check for the $37.00. I asked about the other $41.17 left in the account, he said another check would be sent in 10 days.
I asked about the account and the new card I had recieved in the mail. he said I am sorry but the account can not be unlocked. I said can I get a copy of the bills I paid with this account, he said no. The best thing for me to do is go back to the store and buy another card but I would have to put it in someone elses name and put my name as a second name in order to be able to use Blue Bird again. What does that mean....I have to use someone elses name...thats against the law....Right!
I used the American Express Blue Bird Debit card to pay bills on line
I will wait to see If I get the money back
