- Report: #972755
Complaint Review: AMERICAN EXPRESS PREPAID CARD AKA BLUEBIRD - ODGEN Utah
Reported By:
antruss -
largo, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AMERICAN EXPRESS PREPAID CARD AKA BLUEBIRD
\ ODGEN, Utah, United States of America
Phone:
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AMERICAN EXPRESS PREPAID CARD , BLUEBIRD BLUE BIRD PREPAID CARD LIED ABOUT DIRECT DEPOSOT ODGEN, Utah
AMERICAN EXPRESS DOES NOT TELL YOU THAT THEY CAN AND GENERALLY HOLD YOUR DIRECT DEPOSITS UP UNTIL 2:00 PM NOT ALL THE TIME BUT LATE ENOUGH THAT PEOPLE AT MY JOB WERE CASHINBG THEIR PAPER CHECKS AND I AM STILL WAITING. YOU CANT GET CASH BACK AT REGTISTER SO NOW YOU SEE WHY THERE IS NO FEE FOR THIS CARD...MY OPINION IS THAT YOU TAKE A CLOSE LOOK AT WHY YOU NEED A CREDIT/DEBIT CARD. BECAUSE THIS CARD S\IS NOT FIR THE WORKING PERSON. CUSTOMER SERVICE IS OVERSEAS, SO WHAT IS NEW,, THEY WILL LOCK YOU OUT OF CARD QUICKLY
1 Updates & Rebuttals
Trice
Chandler,Arizona,
United States of America
Bluebird Card by American Express
#2Consumer Comment
Fri, December 28, 2012
I recently bought a Bluebird card from Walmart thinking this would be an easy way to get my direct deposit, paybills and get cash. This card has been nothing but a hassle. Fraud protection service will lock you account for anything! I understand its for our own protection but its a hassle when you have to call them 3 times in 24 hours and have been to 5 different ATMs trying to get cash. This service is not helpful at all! This is the worst customer service I have ever received from a financial institution. They say they are avail 24 hours a day, not true! If you do call fraud protection you are on hold for a very long time (on hold over an hour). Fraud protection department locked my card twice in one day. After the 3rd time of calling them i was told that I cant get any cash out of an ATM b/c I was over my month limit of $2000, which is fine...but this all could have been resolved had customer service told me that from the get-go. but this information was not given to me until after 4 phone calls and going to 5 different ATMs. This card is more of a hassle than a convenience. I cancelled my card. I will never use American Express again. Very poor customer service.
