- Report: #114615
Complaint Review: American General Finance Company - Internet
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American General Finance Company
DECATUR-BYPASS 1602 BELTLINE RD SWDECATUR, AL 35601-5590 Internet, U.S.A.
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American General Finance Company claims on website on-line payments to be made, company reply does NOT accept, but mail checks. Internet
I inquired with the company about making on-line payments since the nearest office is long distance from me. They e-mailed back the following:
Thank you for the inquiry. But unfortunately at this time we do not offer on-line bill pay, payment by phone, or payments made by credit card. You can send your payment to any of the American General branches in your area.
Thank you
AGFS Feedback Form
Name:
Company:
Address (1):
Address (2):
City:
State:
Zip:
Country:
Phone:
Fax:
Email:
Current Loan?: No
Account #:
Branch City: Decatur
Branch State: Alabama
Branch Zip: 35602
Comments: Working up a consumer loan through Townhouse Galleries. Want to be able to do all banking on-line. There is no local branch office around us. All are long distance calls and over 25 miles from us. Can you set up on-line payment by mid November for me?
Visitor Info
IP Address: 64.178.234.216
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Beate
Rainsville, Alabama
U.S.A.
Thank you for the inquiry. But unfortunately at this time we do not offer on-line bill pay, payment by phone, or payments made by credit card. You can send your payment to any of the American General branches in your area.
Thank you
AGFS Feedback Form
Name:
Company:
Address (1):
Address (2):
City:
State:
Zip:
Country:
Phone:
Fax:
Email:
Current Loan?: No
Account #:
Branch City: Decatur
Branch State: Alabama
Branch Zip: 35602
Comments: Working up a consumer loan through Townhouse Galleries. Want to be able to do all banking on-line. There is no local branch office around us. All are long distance calls and over 25 miles from us. Can you set up on-line payment by mid November for me?
Visitor Info
IP Address: 64.178.234.216
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)
Beate
Rainsville, Alabama
U.S.A.
2 Updates & Rebuttals
Harold
Muskogee,Oklahoma,
U.S.A.
no online pay?
#2Consumer Comment
Wed, February 01, 2006
I used to pay every month by online for about 3 years till i discontinued it and now they really socked it to me a couple months ago by saying interest rates went up 1/4 percent now my payment jumped big time by 19 percent
Kris
Michigan City,Indiana,
U.S.A.
AGF has never offered online bill pay.
#3UPDATE EX-employee responds
Mon, May 02, 2005
I'm a former employee of AGF (American General Finance), worked there for 8 years, 2 of those as Branch Manger. AGF has never offered online payments. On their website: www.loansfast.com or www.agfinance.com, I dont even see where it's offered. I do see "DIRECT PAY" that is a payment service that they've offered for several years. That is where they debit your checking automatically each month. To enroll you need to contact your local AGF branch. My question is what website did you visit? There is also American General Insurance.
