- Report: #385947
Complaint Review: American Guardian Warranty Services - Glen Ellyn Illinois
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American Guardian Warranty Services
800 Roosevelt Rd Glen Ellyn, 60137 Illinois, U.S.A.
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American Guardian Warranty Services RIP OFF!!! TAKE YOUR MONEY AND DONT FIX ANYTHING!! Glen Ellyn Illinois
They send you to run down shops and do not pay for the mistakes they make. I have dealt with them numerous times and each time they always try to get out of paying for something. They constantly send you to the cheapest run down shops they can find because they do not want to pay labor costs. They sent me to this horrible shop, Catonsville Transmission and Engine Repair which is another Rip Off report in itself. The shop charges me $180.00 for diagnostics and tell me I have an oil leak in one of my cylinders....Guardian wants them to do another test on the car before they choose to pay for anything that would cost me another $250 on top on the $180. I say no and call Guardian telling them I am not authorizing a test that you want and I have to pay for if it is not needed and is just for your personal satisfaction. So the man has me take it to a different shop. I told him I didn't want to go to the shop in the first place and I asked the lady if there was any other place I could take it and she said no. He told me if I had the name of the lady that told me this over in some other department he would pay me the $180 back. I gave him the name and he told me no one existed by that name there...what the hell?? Why did you lie and say if you were going to do something and not do it.... I take it to another shop, they tell me the real problem is my spark plugs and I need a new one. I call the old shop and tell them they lied, there was no oil found anywhere and I wanted my money back because they were liars and their diagnostics were wrong. They refused to give me my money back and it was an on going battle between the warranty company, me, and the first shop I went to. In the end, spark plugs weren't covered and I ended up paying for the whole thing out of pocket ($450) on top of the needless $180 dollars Guardian caused me to lose sending me to the whole in the wall poor excuse for an auto shop. DO NOT EVER LET A CAR DEALERSHIP WEASEL YOU INTO BUYING A WARRANTY!!!
Never got my money back...
Reesy434
Columbia, Maryland
U.S.A.
Never got my money back...
Reesy434
Columbia, Maryland
U.S.A.
1 Updates & Rebuttals
American Guardian Warranty Services
Glen Ellyn,Illinois,
USA
American Guardian Warranty Services
#2UPDATE Employee
Fri, August 13, 2010
Dear Consumer,
We understand this response is not timely in nature, but we wanted to take the opportunity to provide you with more information about our company. American Guardian Warranty is a company committed to making sure that all the issues and claims of our customers are fulfilled. AGW serves 535,000 customers and makes payments of nearly $20 million annually. We welcome our customers to contact us for any issues that they have. At AGW, we work tirelessly to make sure we meet the needs of our customers.
We have been working with the Better Business Bureau since May 2000, to help satisfy our customers and their needs. The BBB is an independent party that provides a fair solution for both consumer and business. They have given us an A+ rating, which is the highest a company can achieve. The only way a company can receive such a rating from the BBB is to resolve issues with consumers using the BBB's solutions. In the past, we've seen companies receive similar complaints that did not resolve their issues as we have. In one case, a company earned an F rating from the BBB for failing to respond well to complaints and then a few months later they went out of business. If you would like to verify our rating with the BBB, please copy and past the following link into your browser: http://bit.ly/aOgwRm
Any issues in communications with us may have arisen from contacting individuals that are not directly associated with our company. We would like to provide you with the appropriate information so that you can easily reach us. We also encourage individuals to thoroughly read through the warranty agreement to better understand the terms of the agreement. If you still have questions or concerns, feel free to contact us through the following link: http://bit.ly/b5RnyP
We welcome any and all inquiries regarding our company and its products. For additional information check out our website, read our brand new blog, email us at [email protected], or give us a call at 1-(800) 579-2233. We look forward to hearing from you!
Thank you,
American Guardian Warranty
If you would like to learn more about AGW, copy & paste any of the following links into your browser:
Visit our Website - http://bit.ly/ceHMjm
Read our Blog - http://bit.ly/9QcZJR
Follow us on Twitter - http://bit.ly/9ESItx
Become a Fan on Facebook - http://bit.ly/ayJsfg
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