Dennis
Geraldine,#2Consumer Comment
Thu, January 09, 2003
In reference to the individual who wanted to know why a person from the south would need air conditioning; learn geography. The climatology of Memphis allows for temperatures as high as the mid-80s in the early weeks of November. Additionally, with Memphis's low altitude and humidity even temperatures of the high 70s can be unbearable. Compliments of a 6th grade geography teacher.
Thelma
Carroll,#3UPDATE Employee
Wed, November 27, 2002
Like the previous person said if you shut your a/c off it will quit leaking which shouldn't be to hard to figure out. One other question why do you need an a/c on in november????
AHS
Memphis,#4UPDATE Employee
Sat, November 02, 2002
I do appologize for the outcome of that workorder. I do understand your frustration with this as I would also be frusterated. The customer service rep probably had a hard time locating your contract on our database. Had they been able to locate it, they would have been able to help you further. Just as a tip -- A/C leaking water is not considered an Emergency because once you turn of the A/C if will stop leaking. Most customers complain about this, but come on damage to your house or personal comfort. Tough decision? I think not. Also it does take up to an hour for the faxes to get to the technician. If there are other conditions let the representative know! The more relavent information available to him/her the better they can help you.
AHS
Memphis,#5UPDATE Employee
Sat, November 02, 2002
I do appologize for the outcome of that workorder. I do understand your frustration with this as I would also be frusterated. The customer service rep probably had a hard time locating your contract on our database. Had they been able to locate it, they would have been able to help you further. Just as a tip -- A/C leaking water is not considered an Emergency because once you turn of the A/C if will stop leaking. Most customers complain about this, but come on damage to your house or personal comfort. Tough decision? I think not. Also it does take up to an hour for the faxes to get to the technician. If there are other conditions let the representative know! The more relavent information available to him/her the better they can help you.
AHS
Memphis,#6UPDATE Employee
Sat, November 02, 2002
I do appologize for the outcome of that workorder. I do understand your frustration with this as I would also be frusterated. The customer service rep probably had a hard time locating your contract on our database. Had they been able to locate it, they would have been able to help you further. Just as a tip -- A/C leaking water is not considered an Emergency because once you turn of the A/C if will stop leaking. Most customers complain about this, but come on damage to your house or personal comfort. Tough decision? I think not. Also it does take up to an hour for the faxes to get to the technician. If there are other conditions let the representative know! The more relavent information available to him/her the better they can help you.
AHS
Memphis,#7UPDATE Employee
Sat, November 02, 2002
I do appologize for the outcome of that workorder. I do understand your frustration with this as I would also be frusterated. The customer service rep probably had a hard time locating your contract on our database. Had they been able to locate it, they would have been able to help you further. Just as a tip -- A/C leaking water is not considered an Emergency because once you turn of the A/C if will stop leaking. Most customers complain about this, but come on damage to your house or personal comfort. Tough decision? I think not. Also it does take up to an hour for the faxes to get to the technician. If there are other conditions let the representative know! The more relavent information available to him/her the better they can help you.