- Report: #761514
Complaint Review: American Honda Motor Company (Motorcycle) - Torrance California
Reported By:
Pete -
St. Peters, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Honda Motor Company (Motorcycle)
1919 Torrance Blvd Torrance, 90501 California, United States of America
Phone:
(310) 393-4840
Web:
http://powersports.honda.com
Categories:
Business Rating:
(0)
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American Honda Motor Company (Motorcycle) Unfair Denial of Warranty on New TRX420TM ATV Torrance, California
RE: Product: 2010 HONDA
RANCHER VIN: 1HFTE3404A4300893
Unfair Denial of Warranty
Purchase date: 10/22/2011
On 7/16/2011 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty.
I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days.
On 7/27/2011 I received a call from Honda Customer Support and was told Honda
Warranty assistance was denied because I used an aftermarket oil filter.
Being a loyal Honda consumer for many years, I was very disappointed and surprised at
their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.
This is a direct violation of the MagnusonMoss Warranty Act.
I would be satisfied if Honda honored their warranty or at least offered
reasonable assistance.
RANCHER VIN: 1HFTE3404A4300893
Unfair Denial of Warranty
Purchase date: 10/22/2011
On 7/16/2011 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty.
I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days.
On 7/27/2011 I received a call from Honda Customer Support and was told Honda
Warranty assistance was denied because I used an aftermarket oil filter.
Being a loyal Honda consumer for many years, I was very disappointed and surprised at
their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.
This is a direct violation of the MagnusonMoss Warranty Act.
I would be satisfied if Honda honored their warranty or at least offered
reasonable assistance.
1 Updates & Rebuttals
Jim
Millbrook,Alabama,
U.S.A.
Master Mechanic Jim here, Aftermrket Oil Filter makes TRANSMISSION lock up, BULLSHIT.
#2Consumer Comment
Fri, August 05, 2011
The engine oil filter has squart to do with the transmission hanging up, THAT'S FRAUD, and they figure you don't know the difference, and won't squawk about it.
SQUAWK ABOUT IT, LOUD AND LONG.
Most likely there was NO oil in the trans, That's a DEALER problem, SUE THEM, DON'T THREATEN JUST DO IT.
