- Report: #94692
Complaint Review: AMERICAN PLATINUM - CASPER Wyoming
-
Author Not Confirmed
Why?
AMERICAN PLATINUM
123 W 1ST STREET ST 675 CASPER, 82601 Wyoming, U.S.A.
Phone:
704-525-3880
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
AMERICAN PLATINUM WAS NOT AWARE OF CHARGES CALLED TO CANCEL CONTRACT GOT A RECORDING LEFT MESSAGES NO RETURN PHONE CALLS KEPT CALLING WAS AVD NO REFUND TOO LATE BUT THERE'S ANOTHER CHARGE BUT TO CALL BEF 7/7 TO STOP IT I HAVE ALREADY BEEN CHARGED WAS ADV I COULD GET FREE MERCHANDISE UP TO $120 BUT I CAN'T GET THE SYSTEM TO WORK ETC. SYSTEMS SAYS NO EMAIL ADDRESS OR PASS WORD WHEN I TRY TO LOG ON ALLING CASPER Wyoming
WHEN I FILLED OUT THE APPLICATION ON LINE I HONESTLY THOUGHT I WAS APPLYING FOR A CREDIT CARD. I WAS NOT AWARE OF ANY CHARGES.
WHEN I SAW THE CHARGES AND RECOGNIZED THAT IT WAS NOT SOMETHING I WAS AWARE OF I CALLED THE NUMBER LISTED ON MY BANK STATEMENT AND THEY GAVE ME THE NUMBER TO CALL. I CALLED THAT NUMBER AS PANICKED. NO ANSWER; JUST A RECORDING SAYING LEAVE A MESSAGE. I LEFT SEVERAL MESSAGES. NO ONE CALLED ME BACK. I WAITED AND CALLED
AGAIN AND WAS ADVICED BY A RECORDING AGAIN ABOUT ANOTHER NUMBER.
I DID GET A REP CALLED PHYLLIS AND SHE 1ST STATED I COULD GET A REFUND WITH-IN 30 DAYS AND THEN SHE SAID NO IT HAD BEEN MORE THAN 30 DAYS. I APPLIED 5/6. I ADVICED HER OF THE OTHER NUMBER I CALLED. SHE DID STATE THEY HAVE BEEN TAKING THE COMPANY CALLS FOR ABOUT 1.5 WEEKS SO I WOULD HAVE TO ASSUME THEY NEVER GOT MY CALL.
HOW CONVENIENT. SHE ALSO ADVICED ME OF A MONTHLY CHARGE OF $12 A MONTH WHICH BE TAKEN OUT OF MY CHECKING ACCOUNT A/O 7/7 AND TO CALL PRIOR TO THAT SO THE PROCESS WOULD NOT START BUT TO TAKE ADVANTAGE OF MY FREE MERCHANDISE $250 SINCE I WON'T BE GETTING MY MONEY BACK. DID I FORGET TO TELL YOU IT WAS $149.95? I CALLED THEM ALL THIS WEEK WHENEVER I WENT INTO THEIR SYSTEM IT ALWAYS
ADVICED ME NO E MAIL ADDRESS OR PASSWORD. SOMEONE EVEN CALLED ME BACK; BUT THE SYSTEM DID NOT WORK FOR ME. IT COULD HAVE BEEN ME SINCE I AM NOT VERY GOOD WITH COMPUTERS BUT NO ONE WENT OUT OF THERE WAY TO SEE WHAT THE PROBLEM WAS.
SO I AM OUT OF $149.95 AND $ 12.00 AND POOR SERVICE. NO SERVICE. I HAVE BEEN TRYING TO REBUILD MY CREDIT AND HONESTLY DID NOT KNOW THAT I WAS APPLYING FOR SHOPPING ON LINE. THIS IS A NITEMARE. I HAVE WRITTEN THE
COMPANY AND IT WILL GO IN THE MAIL ON MONDAY. IF YOU WILL SEE THE ADVERTISEMENT IT DOES MISLEAD YOU. IT'S MY MISTAKE FOR GIVING THEM MY PERSONAL INFO MY CHECKING ACCOUNT NUMBER AND I REPEAT I DID NOT KNOW I WAS APPLYING FOR SHOPPING ON LINE. I CALLED WITH IN A FEW DAYS AFTER I SAW THE MONEY ON MY BANK STATEMENT. NO
ANSWER BUT LEAVE A MESSAGE AND AFTERWARDS A NEW PHONE NUMBER, ETC I HOPE SOMEONE ELSE WON'T GET RIPPED OFF
ALL
Brenda
RIALTO, California
U.S.A.
WHEN I SAW THE CHARGES AND RECOGNIZED THAT IT WAS NOT SOMETHING I WAS AWARE OF I CALLED THE NUMBER LISTED ON MY BANK STATEMENT AND THEY GAVE ME THE NUMBER TO CALL. I CALLED THAT NUMBER AS PANICKED. NO ANSWER; JUST A RECORDING SAYING LEAVE A MESSAGE. I LEFT SEVERAL MESSAGES. NO ONE CALLED ME BACK. I WAITED AND CALLED
AGAIN AND WAS ADVICED BY A RECORDING AGAIN ABOUT ANOTHER NUMBER.
I DID GET A REP CALLED PHYLLIS AND SHE 1ST STATED I COULD GET A REFUND WITH-IN 30 DAYS AND THEN SHE SAID NO IT HAD BEEN MORE THAN 30 DAYS. I APPLIED 5/6. I ADVICED HER OF THE OTHER NUMBER I CALLED. SHE DID STATE THEY HAVE BEEN TAKING THE COMPANY CALLS FOR ABOUT 1.5 WEEKS SO I WOULD HAVE TO ASSUME THEY NEVER GOT MY CALL.
HOW CONVENIENT. SHE ALSO ADVICED ME OF A MONTHLY CHARGE OF $12 A MONTH WHICH BE TAKEN OUT OF MY CHECKING ACCOUNT A/O 7/7 AND TO CALL PRIOR TO THAT SO THE PROCESS WOULD NOT START BUT TO TAKE ADVANTAGE OF MY FREE MERCHANDISE $250 SINCE I WON'T BE GETTING MY MONEY BACK. DID I FORGET TO TELL YOU IT WAS $149.95? I CALLED THEM ALL THIS WEEK WHENEVER I WENT INTO THEIR SYSTEM IT ALWAYS
ADVICED ME NO E MAIL ADDRESS OR PASSWORD. SOMEONE EVEN CALLED ME BACK; BUT THE SYSTEM DID NOT WORK FOR ME. IT COULD HAVE BEEN ME SINCE I AM NOT VERY GOOD WITH COMPUTERS BUT NO ONE WENT OUT OF THERE WAY TO SEE WHAT THE PROBLEM WAS.
SO I AM OUT OF $149.95 AND $ 12.00 AND POOR SERVICE. NO SERVICE. I HAVE BEEN TRYING TO REBUILD MY CREDIT AND HONESTLY DID NOT KNOW THAT I WAS APPLYING FOR SHOPPING ON LINE. THIS IS A NITEMARE. I HAVE WRITTEN THE
COMPANY AND IT WILL GO IN THE MAIL ON MONDAY. IF YOU WILL SEE THE ADVERTISEMENT IT DOES MISLEAD YOU. IT'S MY MISTAKE FOR GIVING THEM MY PERSONAL INFO MY CHECKING ACCOUNT NUMBER AND I REPEAT I DID NOT KNOW I WAS APPLYING FOR SHOPPING ON LINE. I CALLED WITH IN A FEW DAYS AFTER I SAW THE MONEY ON MY BANK STATEMENT. NO
ANSWER BUT LEAVE A MESSAGE AND AFTERWARDS A NEW PHONE NUMBER, ETC I HOPE SOMEONE ELSE WON'T GET RIPPED OFF
ALL
Brenda
RIALTO, California
U.S.A.
1 Updates & Rebuttals
Steven
Charlotte,North Carolina,
U.S.A.
Website, Terms and Conditions
#2UPDATE Employee
Thu, February 02, 2006
The consumer claims that she thought it was a credit card. However the two page application states in big letters that it is for online shopping, The consumer also claims was not aware of a charge, well the whole 2nd page of the application states the fee, including the BIG check that needed to be filled out by the consumer. The consumer also stated they read and agreed to the terms and conditions prior to submitting the application.
