Diana
Ulysses,#2Author of original report
Thu, March 08, 2012
American Van Lines (AVL) has presented, and entered into a satisfactory agreement with me to resolve the issue pertaining to delayed delivery of my personal belongings.
Diana
Ulysses,#3Author of original report
Fri, February 17, 2012
American Van Lines stated they sent me a form via e-mail to print out, sign and return. I did not receive this e-mail. When they contacted me by phone to ask about signing the form, I informed CherlyJones that I had not received the e-mail. Also informed her thta I had not printer, and needed the form mailed to my home address. I received the from in the mail today 2/17/12, it was dated 1/20/12, with a 30 day sign, date and return time frame.
The form states that I (without duress), will remove the complaint filed here at Ripoff, or update my complaint stating that a satisfactory resolution was reached. The deal is, if I do not do this I do not get their measly $300 reimbursement. Also, any complaint or grievance that I file or have filed will result in a retraction of my $300 reimbursement. Is this not a major form of duress, or even a form of harassment, or a type of threat ..... ie, if you do not do what we say, we will not fairly give you the money that is due to you. WOW! Does this not speak loudly as to what type of company American Van Lines is?
I no longer have the credit card that I utilized for this move, however in spite of several conversations with the company informing them of this .... they continue to state both verbally and in writing that they will reimburse the $300 to my credit card.
This issue is primary, however there remains the issue of one missing box ... which in today's letter states is an issue that has also been resolved.
What does satisfactory resolution mean? What does without duress mean?