melissaselner
United States of America#2Author of original report
Thu, May 24, 2012
I love the company response, which is the same as everyone else who has filed a complaint on here about them. It is a mere "copy & paste" response with absolutely no thought or meaning behind it. I did finally receive a call from Leon at American Van Lines (after I filed a BBB report on them as well) last Thursday who stated he would try to work on some form of compensation for us and would call me back by the end of the day....or Friday...or next Wednesday at the latest. That being said, "the latest" of Wednesday has past and still no call back or email with what resolution they came to. I was told though that the claim for our damaged furniture is now 120 days and not 60 days??! This company is being investigated and for good reason! Total rip off!!
Customer Relationship Manager
Florida,#3UPDATE Employee
Thu, May 24, 2012
When reserving moves, it is always in our intention to provide our customers with the best possible service and create a positive experience while interacting with American Van Lines of California. We would like to take this opportunity to express our regret in hearing of your dissatisfaction of your overall moving process. It was always in our intention to provide you with the most exceptional service ensuring a smooth transition to your new surroundings, as we definitely do understand that such a process is stressful in itself. We would like to apologize for any inconveniences or frustrations caused due to the delays you are experiencing. Our records indicate contact has been made in regards to your concerns and our office will continue to work relentlessly to address all your issues and concerns to the best of our ability as we like to ensure all our customers are satisfied with the services provided. We appreciate your business and the opportunity to work with you. You may contact our office in regards to this response with any additional questions at 1-800-338-9361. We are available at your disposal.
Thank you.
Sincerely,
Customer Relationship Manager
American Van Lines of California