Michelle
Brunswick,#2UPDATE Employee
Tue, February 15, 2005
I am an employee of America's Servicing Company in the imbound collections dept. I agree w/few things that have been brought up and disagree w/the rest. I do agree that we have a harsh outbound collections campaign. I have talked to some people that have never been late ever - but are being called on the 4th of each month for their payment. Others have received up to 6 calls a day. However, you all signed the mortgage which states very clearly that your pymt is due on the 1st, considered late on the 2nd. We take that very seriously. Of course you do have a grace period, but we have the right to call to make sure that pymt is on the way. We do not try to rip you off. Not every mortgage company offers repayment plans to their customers. I have helped so many people save their houses and feel great about that. I know a lot of ASC employees that really care about helping people get back on their feet. I also know some who don't really care and do not go the extra mile. You will find those kinds of people working everywhere. Mortgage companies, stores, schools, banks to name a few. Face it some people just aren't nice. That's life. Anyway, we aquire thousands of loans each month and it takes a while for them to board on the system. That's why you have a 60 day respa period.