Complaint Review: America's Servicing Company - Springfield Ohio

YOU MUST FIGHT BACK BY TALKING TO A LAWYER AND FILING A COMPLAINT WITH THE ATTORNEY GENERAL

After ASC claimed that they could force me into buying insurance coverage for more than 3 times the loan amount , they turned around and created an escrow shortage in my loan account by adding the taxes for ALL the property I own in the County to the escrow on ONE piece of property . When I originally called ASC about their demand for outrageous amounts of insurance they claim they can require , I asked the person what this drastic increase in insurance costs would do to the escrow accout on this loan . The ASC Rep told me not to worry , that escrow accounts are reviewed in MAY . Well , within a month of paying out of my pocket about $ 1000 for additional flood insurance I didn't need or want , I get an escrow account statement from ASC claiming that the account is $ 1374 short . Reviewing their statement , I see that they have added to this account ALL 3 pieces of property to this escrow account , even though this loan is only on a single piece of property . To make matters even worse , they added the tax bill for 1 piece of property that is ALREADY escrowed on another loan serviced by ASC , so now I get DOUBLE BILLED on taxes on this property . Plus , they added the taxes on a 3rd piece of property that they don't even have a mortgage on . So , I called " customer service " . This Account Rep tells me she'll put an " inquiry " on this . The next week I called back to find that no inquiry had been submitted . Again , an inquiry was supposedly submitted . To make matters even worse , ASC refuses to acknowledge that I have increased the flood insurance on one of the loans I have through them , so they put into effect their own insurance , even though my insurance company sent them a copy of the new declarations page and I have TWICE faxed the same information to them . I made THREE calls to ASC in ONE day trying to get someone on the phone who might accidentally want to straighten out this mess , but NOTHING seems to work with these people . One Rep even had the County's Assessor on the phone , but even after the Assessor's Office told this woman that these were 3 DIFFERENT pieces of property , nothing was done to give me my money back . ASC sent me 2 different escrow shortage bills , one for each loan that they service . On these statements it said that if I paid the full amount of the shortage , the monthly bill would be less than if I paid the supposed shortage monthly . So , I paid the entire amounts of the supposed shortages on BOTH loans . In the mean time , I received an updated payment coupon on ONE loan , because I had paid the escrow shortage , but on the loan with the $ 1374 " shortage " I never received a new payment coupon , so the only coupon I had was at the amount where the shortage was being billed over a 1 year period . This payment was $ 225 HIGHER than my original loan payment . When I called to see WHY I hadn't received an updated coupon , the Rep told me that my $ 1374 was applied to the principle of the loan . When I asked HOW a payment , made with a coupon that said " ESCROW PAYMENT " could have been applied to the principle of my loan , she had no answer . This Rep told me that she had corrected the payment and moved it from the principle to the escrow account , but all I have on that is her word . In the mean time , I still HAVE NOT received an updated payment coupon reflecting that I have paid this " shortage " that ASC created out of thin air . The last Rep I talked to , yesterday , said they were " waiting on the County " to contact them about the tax situation , this even after another Rep had the County on the phone 2 weeks prior . It certainly has all the appearences that once ASC has your money , they are in no hurry to do anything to fix what they've screwed up .