Complaint Review: Amerigas Oxnard - Oxnard California

 The point still alludes you. I don't care about my misfortune. I am trying to alert others. Given the size of Amerigas, they use this ruse on countless others. I am trying to get customers to learn from my loss. If you don't have the intellectual capacity to understand the foundation of this report, then I am sorry I can't be of further service. Ask yourself exactly how you would view the business transaction if your grandmother was a loyal paying customer getting ripped off for a needed commodity. Oh yes, it would be her fault and hers alone. Good corporations have something called integrity and the duty to take care of their customers. Not take advantage of them when they aren't looking after realizing that if many hundreds fall for your tactics, your bottom line will grow exponentially.

No, I do not work for or have any vested interest in Amerigas Oxnard.

“If a representative from the company alert me to the price changes or the price structure of their product and service, I would be inclined to say they are simply expensive”

You already admitted that you were not reading your bill when you wrote, “I decided to research the bill with a closer eye.” Every day we see price increases in the places we shop. The merchants don’t post a sign signaling us of the price increases, we can see it for ourselves.

“Ask yourself how you would feel to be forced to fill the gas tank of your car only to discover the station has billed your gas card for years at a rate of $10.00 per gallon”

I would feel like a fool for not reading my credit card bill every month. Now you’ve changed your complaint. If it’s your claim that you were “forced” to purchase the fuel then you should have filed a police report as soon as you escaped or were released. What weapon or threat did they use to ‘force’ you to purchase from them?

Charging more [by any amount] than a competitor does not constitute a rip-off. If you weren’t really forced to purchase the fuel then you are guilty of two false allegations.

Arguing that one is not being ripped off by complying to pay twice a market rate for a basic commodity is short sighted. I imagine anybody with this logic is employed by or associated with the company that is grossly over-charging their loyal customers.

If a representative from the company alert me to the price changes or the price structure of their product and service, I would be inclined to say they are simply expensive to do business with and not share my story. Since they have a proven track record across the country of subtly raising prices below their customers noses, I am forced to view them as unethical and unscrupulous. Just view their Yelp page and you will see many like me. Considering the size of my property, I simply don't have the time to babysit my service providers and make sure they are all watching out for my best interests as a loyal customer. Amerigas has been busted, and I am going to spread the word. Ask yourself how you would feel to be forced to fill the gas tank of your car only to discover the station has billed your gas card for years at a rate of $10.00 per gallon when gasoline at other general stops costs about $3.00 a gallon? You would feel confused, insulted and betrayed. 

I also contacted the local news so they can share my story and we can gather public opinion over the matter. Four of my neighbors have also cancelled their service so they too can pay a fair market rate for fuel. Despite your opinion, I am just beginning to share my story. 

Merchants are not required to sell their products at or below market prices so your claim of a rip-off is not valid. It’s your fault for failing to observe that the tanks were not being filled to capacity.

There was no overcharge unless the seller billed you for more than the agreed upon amount. You agreed to the price increase by continuing to pay the bill. Nothing in your report indicates the seller has done anything illegal.