Charley
Appleton,#2UPDATE Employee
Thu, April 14, 2005
I work for Amex Assurance, and i deal with the auto insurance. Although i understand this particular client's frustration with that situation, rating adjustments do not affect all policies the same way. So do not affect a client AT ALL depending on many insurance factors. Since this client didnt know about the adjustment until after we had already started billing, i can say with absolute certainty that his renewal for October was NOT set up in our system, so we had no way to know yet how the rate adjustment would affect his renewal. We dont set up policies until around 45 days before the renewal date. I wouldnt like an increase either, no one does, but it was not done to be sneaky or anything of the sort. Insurance commissioners are strict. If we did this sort of thing intentionally, we would get shut down.