- Report: #69729
Complaint Review: Amex Assurance Company - 3500 Packerland Drive Wisconsin
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Author Not Confirmed
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Amex Assurance Company
3500 Pakerland Drive 3500 Packerland Drive, 54115 Wisconsin, U.S.A.
Phone:
800-5352001
Web:
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Business Rating:
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Amex Assurance Company ripoff artists, liars, theives, untrusting snakes Wisconsin
I have had a policy with them for many many years,without a problem. Lately I've called about the fact that I have both a home owners policy with them, and a auto policy without any discount for these two. They sent a letter offering a discount if I signed up for a homeowners/ autopolicy discount, but when I called they said I wasnt entitled to it due to that I live in florida.
I questioned it and they said I would have to start a new policy, making my premiums higher for both, then taking the discount, it would be more than I'm paying now. way higher! so I left it.
Now at the beginning of September 03 I called interested in purchasing a second car, received a total quote for the 2 cars, a 97 explorer and a 92 miata for $583. for full coverage at $50,000.-$100,000. So after doing my counting of pennies etc to make sure I caould afford to purchase the 92 miata, I did so. On Sept 9th 03 I purchased the car. About a week went by and I received the paperwork, they were taking the correct amount of my account for the coverage, and then I received my renewal notice on October 18th stateing a $128.00 increase. UNBELEIVABLE!
I called them and they state a rate increase went into effect the beginning of august. Never mentioned that, if they did, I would never have purchased the car. Now I cant afford the car, and had to lower the coverage to afford the payments,making it $25,000.-$50,000. instead of what they confirmed at purchase time of purchase. They state they have to get permission from the state of florida to raise any rates. Bulls#$t!!!!I wnat heads to roll!!!!
IRobert
orlando, Florida
U.S.A.
I questioned it and they said I would have to start a new policy, making my premiums higher for both, then taking the discount, it would be more than I'm paying now. way higher! so I left it.
Now at the beginning of September 03 I called interested in purchasing a second car, received a total quote for the 2 cars, a 97 explorer and a 92 miata for $583. for full coverage at $50,000.-$100,000. So after doing my counting of pennies etc to make sure I caould afford to purchase the 92 miata, I did so. On Sept 9th 03 I purchased the car. About a week went by and I received the paperwork, they were taking the correct amount of my account for the coverage, and then I received my renewal notice on October 18th stateing a $128.00 increase. UNBELEIVABLE!
I called them and they state a rate increase went into effect the beginning of august. Never mentioned that, if they did, I would never have purchased the car. Now I cant afford the car, and had to lower the coverage to afford the payments,making it $25,000.-$50,000. instead of what they confirmed at purchase time of purchase. They state they have to get permission from the state of florida to raise any rates. Bulls#$t!!!!I wnat heads to roll!!!!
IRobert
orlando, Florida
U.S.A.
1 Updates & Rebuttals
Charley
Appleton,Wisconsin,
U.S.A.
Doesn't have all the facts - Insurance commissioners are strict. If we did this sort of thing intentionally, we would get shut down.
#2UPDATE Employee
Thu, April 14, 2005
I work for Amex Assurance, and i deal with the auto insurance. Although i understand this particular client's frustration with that situation, rating adjustments do not affect all policies the same way. So do not affect a client AT ALL depending on many insurance factors. Since this client didnt know about the adjustment until after we had already started billing, i can say with absolute certainty that his renewal for October was NOT set up in our system, so we had no way to know yet how the rate adjustment would affect his renewal. We dont set up policies until around 45 days before the renewal date. I wouldnt like an increase either, no one does, but it was not done to be sneaky or anything of the sort. Insurance commissioners are strict. If we did this sort of thing intentionally, we would get shut down.
