- Report: #297104
Complaint Review: Amex Movers - Nationwide
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Amex Movers
2265 Westwood Blvd.#886, Los Angeles, California, 90064 Nationwide, U.S.A.
Phone:
800-215-2129
Web:
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Amex Movers Worst company I have dealt with in over 40 years Los Angeles california
Got online quote from 4-5 various moving companies.
They had lowest quote (approx.$1450), but did not advise of other "various" charges. Which, ended up almost doubling original quote ($2800)
No one will tell me what charge (DIS/a*s) for $135.00 was for.
No one will give me their last name.
I spoke with a Jonathan at 1-800-215-2129, who gave me the original quote, but when I called him back, he said he was giving someone else a quote and could I call back. When I did, he had the voicemail on instead.
I also spoke with a Mike, and a John, who referred me to a Stan in the Long Distance dept, who would only tell me to email their customer service dept, but would not give any name of some one in that dept, and would not give me his last name. He advised "someone" would get back to me in 1 to 2 weeks.
Everyone on the phone and the actual movers have Russian accents.
Lack of information before hand, lack of any decent customer service after the move.
Jeff
San Leandro, California
U.S.A.
They had lowest quote (approx.$1450), but did not advise of other "various" charges. Which, ended up almost doubling original quote ($2800)
No one will tell me what charge (DIS/a*s) for $135.00 was for.
No one will give me their last name.
I spoke with a Jonathan at 1-800-215-2129, who gave me the original quote, but when I called him back, he said he was giving someone else a quote and could I call back. When I did, he had the voicemail on instead.
I also spoke with a Mike, and a John, who referred me to a Stan in the Long Distance dept, who would only tell me to email their customer service dept, but would not give any name of some one in that dept, and would not give me his last name. He advised "someone" would get back to me in 1 to 2 weeks.
Everyone on the phone and the actual movers have Russian accents.
Lack of information before hand, lack of any decent customer service after the move.
Jeff
San Leandro, California
U.S.A.
1 Updates & Rebuttals
Jim
Anaheim,California,
U.S.A.
Did You Have a Large Bed?
#2Consumer Comment
Sat, January 05, 2008
The charge appears to be a disassembly and reassembly charge for something; I don't know what specifically was moved; it could be for a bed perhaps, or for something else that needed to be disassembled before it was loaded onto the truck, but that's what the code appears to be. For what it's worth, if that is what was done, then the charge looks about right. It could also be for a washer/dryer, but I would think the coding would be different. Jeff, you committed a cardinal sin by finding a mover on the internet because it's a corrupt industry. There are almost no legitimate movers that can be found on the internet; legit movers do not need the internet to be found. Internet is a great place to research a mover, and if you had done the research, you would never have used these guys. Something else you found out that I tell just about everyone who moves and that is this: Moving is not an inexpensive venture and choosing the cheapest mover does not yield you the cheapest move in terms of (1) dollars, (2) time, (3) stress, and/or (4) loss of your belongings. The cheapest move is the one performed by someone who can (1) pack and load your items in the safest way possible, and (2) deliver your items with the least amount of damage - preferrably none - within the time window promised. Unfortunately, the cheapest mover is someone the consumer won't consider because the price to do the move is $500 to $800 more than the lowest quote, and the estimate is tossed away. Something to consider for next time.
