Jayne
Alpine,#2Consumer Comment
Sun, March 01, 2009
I also have been charged for Acai berry and colon cleanse products. I returned the acai berry within the 14 days and was still charged $87.13. I never received the trial of the colon cleanse but was charged for the trial offer and then the full $87.13 for that product as well. Even though they charged separately and the return address went to two separate states, when you call their numbers that appear on the charges, both are answered by FWM Laboratories. I have called numerous times and keep getting told they will send a message to the refund departments. This has been going on now for months. I want my money back. I have filed complaints with the FTC Bureau of Consumers. Here is their web site. Please file a complaint also. Let's shut these people down. https://www.ftccomplaintassistant.gov/ I still see their pop ups on the internet. They are scamming people as we speak.
Company Employee
Indianapolis,#3UPDATE Employee
Sat, February 28, 2009
Cindy, On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! If you have since changed your mind, remember that you have the option of canceling your orders at any time by contacting our helpful customer service representatives at the number listed on our site (1-800-983-7968). Your satisfaction is our number one concern, so feel free to contact us to resolve any issues. Thank you and have a great day!