- Report: #1128831
Complaint Review: Amtrak Auto Train - Lorton Virginia
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Amtrak Auto Train
60 Massachusetts Avenue, N.E. Washington, DC 20002 Lorton, 22079 Virginia, USA
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202-906-3741
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http://www.amtrak.com/
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Amtrak Auto Train FOIA OfficerSharron H. Hawkins Items stolen from my 2011 Forrest Green Toyota Rav4 while I travel to Florida via Amtrak's Auto Train Lorton Virginia
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I have been traveling coach with my wife in Amtrak's Auto Train to Florida for many years and I am very pissed off about what happened during our December 2013 Christmas holidays round trip. Two (2) items were stolen from my 2011 Forrest Green Toyota Rav4.
Trip Details:
(1)On 12/21/13 we departed from Lorton-VA (Auto Train 52) and arrived 12/22/13 in Sanford-Fl. While driving 1 hour away from Sanford I noticed that my $100 Vuarnet designer polarized sun glasses were missing from the dashboard compartment below the radio. (2) On 1/2/14 we departed from Sanford-Fl (Auto Train 52) to Lorton-VA and again unsuspecting anything had been missing I drove away and reached my final destination in Garfield-NJ. On the way home I reach for coins I kept in a small black plastic container that I kept in the glove compartment to pay a toll. When I noticed all the coins worth bet $7.00 and $10.00 had been taken leaving my container empty. This is a major security breach of my privacy and an issue of major discomfort for me because I did not noticed if anything had been stolen from any or our cars before.
After a long wait without response from Amtrak I filled complaints with the BBB and Consumer's Affair.gov.
In addition, today 3/6/14 I received the following email from Amtrak
From: [email protected]
To: (((REDACTED)))hotmail.com
Date: Mon, 3 Mar 2014 11:19:21 -0500
Subject: FW: Travel Feedback [#760946]
Dear Orlando Axxxx,
Thank you for your email and your patience in waiting for a response.
We are sorry to hear that there was property was missing from your vehicle. While passengers on the Auto Train may pack as much as may safely fit inside their vehicle, personal property left in the body is solely the responsibility of the owner. Amtrak disclaims liability for these items. We encourage that any valuables in the body of the car be removed and locked in the trunk or other safe location.
Once again, thank you for contacting us. We look forward to serving your travel needs in the future, under better circumstances.
Sincerely
Amtrak Customer Relations
The following is my email response to Amtrak
From: (((REDACTED)))@hotmail.com
To: [email protected]
CC: (((REDACTED)))@hotmail.com; [email protected]
Subject: RE: Travel Feedback [#760946]
Date: Thu, 6 Mar 2014 23:38:18 +0000
To the unknown person that signed "Amtrak Customer Relations,"
Are you kidding me? Your reasoning doesn't make sense what so ever. My vehicle's keys are kept with the car during the course of our trip. Whoever drives my can into the cargo train has access to any part of the car. Is this person supervised while he/she parks the car inside the cargo train?
While I travel with Amtrak you are responsible for my belongings weather you want to admit to it or not. My trust was in your hands and you violated it. It doesn't matter where items are stored or travel while they are under your protection. You are giving me no choice but to proceed and seek legal advice. In addition, I will contact the media to inform them of my situation as I already have filed complaints with the BBB and Consumer Affairs.gov. You just opened a can of worms for yourself.
Orlando Axxxx
