- Report: #1324443
Complaint Review: Ancestry.com - Internet
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Author Not Confirmed
Why?
Ancestry.com
Internet, USA
Phone:
1 (800) 262-3787
Web:
Ancestry.com
Categories:
Business Rating:
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Ancestry.com Unfulfilled Promises & Terrible Customer Service Lehi, UTAH Internet
Ancestry advertises itself as being at the forefront of DNA testing, the type of service that provides detailed, itemized information about your heritage. That's not at all what I received.
It was purchased in order to learn the specific genetic makeup, which we knew previously to be primarily western European including a large amount of Irish/English/or Scottish heritage.
The results of the DNA kit were not specific to any helpful level.
-Western Europe as a category is very overly broad and vague and no informative
-British is also overly broad and does not distinguish between Irish, Scottish, English, etc.
Since the majority of the results were grouped into Western European and British, it tells us very little about our heritage. We knew that there predominantly western European and some Scots-Irish, but this does nothing to provide further specifics. I am asking for a full refund.
I am also disappointed with the lack of communication. My emails have gone completely unanswered by the company. I filed a support case (#00116570) through the Ancestry website on August 16. No one responded to it -- but three days later, I received an email saying that the support case had been closed. There was no explanation or response. This is misleading advertising and poor customer service, which is even worse.
Note: I filed a BBB complaint and received the same canned response. I called and wasn't allowed to speak to a supervisor, but was told the same drivel about the test being cutting edge and too bad that it doesn't specify closer than half of Europe.
