Seth Baker
Richmond,#2UPDATE Employee
Mon, March 04, 2013
Good afternoon Meche. I apologize for the delay in responding to this online post, but our office only just became aware of this website. As you know from our past dealings, I am writing to you on behalf of Mr. Anthony Carr and Zodiac Services Ltd. as part of their Customer Relations Team. While we thank you for your feedback, I have specific information that everyone should know to ensure the truth is available to everyone who wishes it.
As you know, Mr. Carr and Zodiac Services Ltd. stand behind our Customer Satisfaction Guarantee. After you received the products and services you ordered, as is your right, you requested a full refund because you were not satisfied. However, the challenge when corresponding by mail is the delay encounter while your letter is in transit and while our response letter is in transit. You may have indeed written 7 letters, but no mail service is instantaneous. We pride ourselves on providing responsible mail order customer service and we will try our very best to help every customer, unfortunately we cannot make the mail services delivery their correspondences any faster.
You mentioned the BBB did not respond to your request, however, you also did not allow enough time for them to respond to you. Our records show the BBB opened a case for you on November 25, 2010 and the case was closed on December 30, 2010 Assumed Resolved. The case was closed because our team went into action and obtained the appropriate refund, couriered it to you and we ensured the cheque payable to you was deposited. To be very specific I have confirmed with our financial institution you deposited the cheque on December 20, 2010.
Mr. Carr and Zodiac Services Ltd. try our very best to ensure we are accessible to all our friends and clients. Accordingly most of our contact information has remained the same for several years. Anyone can reach Mr. Carr through his Customer Relations Department Records: