- Report: #546241
Complaint Review: ANTOnline - Roswell Georgia
Reported By:
Greg -
Doylestown, Pennsylvania, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
ANTOnline
33 Mansell Ct Roswell, Georgia, United States of America
Phone:
Web:
www.antonline.com
Categories:
Business Rating:
(0)
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ANTOnline - antonline.com Mis-addressed Package - Won't refund Roswell, Georgia
Bought a network card from these guys via Amazon.com UPS tracking reported that they had omitted the street address on the shipping label (this is visible to anyone with the tracking number). Therefore the item is in transit by the slow method back to AntOnline.com.
ANTOnline admits that they have the proper address.
Requested via both email and phone that AntOnline cross-ship via expedited method (to make up for their error) the merchandise to the correct address. Spoke to "Zack" and to "Alex" (who claims to report directly to the CEO).
They both refused to
a) Ship a replacement at all --- they said I could re-order--- much less to expedite
b) Issue a refund until the item is back with them, even though they can read in the UPS tracking exactly what they did wrong and that the item will never be delivered to me.
They apparently feel entitled to hang onto my money and treat their inability to properly address a package as if it was my fault.
Looking at the Amazon feedback on these guys, they either get a "5" when things to right or a "1" because if something goes wrong they basically do nothing to put things right with the customer.
1 Updates & Rebuttals
Anonymous
Doylestown,Pennsylvania,
U.S.A.
Resolved by Amazon
#2Author of original report
Tue, December 29, 2009
This was finally resolved, after much effort, by Amazon charging back ANTOnline.
A relief, as reading other reports, it would not have surprised me to see ANTOnline try and charge for shipping and/or re-stocking.
They simply chose to be intransigent, and stopped responding to emails. This seems to be a company that lives for the smooth transactions and just doesn't care if 4 or 5 percent of their customers are very dissatisfied.
For them, it's as if they dropped a penny, and can't be bothered to bend down to pick it up.
