- Report: #36864
Complaint Review: AOL Internet Serivice Provider - Internet
-
Author Not Confirmed
Why?
AOL Internet Serivice Provider
WWW.aol.com Internet, U.S.A.
Phone:
888-265-8003
Web:
N/A
Categories:
Business Rating:
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AOL ripoff overcharges Internet Worldwide
AOL Internet Serivice Provider I call for cancel the service, but they switch plan instead of terminate upon request. I have been charge over $300 for two months. ripped off and scammed dishonest ripoffs AOL INETERNET SERVICE PROVIDER Internet .....
I CALL AOL FOR TERMINATION OF THE SERVICE, INSTEAD OF TERMINATING THE SERVICE, THEY SWITCH ME TO THE LIMITED ACCESS, UNCLEAR OF HOW THEY HANDLE THE TERMINATED SERVICE UPON REQUEST AND UNWARE THAT WHEN I CALL FOR THE CACELLATION, THOSE ACCOUNT INCLUDING THE MASTER SCREEN NAME STILL ACTIVE.
THOSE PEOPLE THAT I CREATED THE ACCOUNT FOR THEM STILL CAN LOGON AND AOL KEEP CHARGING ME FOR THE TIME OF USAGE. TO ME I THOUGHT THAT WHEN I CALL FOR THE TERMINATION OF THE SERVICE, IT SUPPOSE TO CLOSE FROM TOP TO BOTTOM.
FOR THE LAST TWO MONH SINCE OCTOBER AND NOVEMBER THEY HAD CHARGE ME OVER $300. WHEN I CALL AND COMPLAINT ABOUT THIS THEY ASK ME FOR CANCEL CONFIRMATION #...WHAT? IF THEY DON'T SEND IT TO ME HOW DO I KNOW WHAT CF#? THE WAY THE HANDLE THE PROCESS, IT MORE LIKE A BULKY TRAP.
I DON'T HOW OR WHO ELSE I CAN CALL OR CONTACT TO RESOVE THIS FAIRLY. PLEASE HELP. ANY INFORMATION THAT YOU CAN PROVIDE ARE APPRECIATED.
SINCERELY
BAO
ORANGE, California
I CALL AOL FOR TERMINATION OF THE SERVICE, INSTEAD OF TERMINATING THE SERVICE, THEY SWITCH ME TO THE LIMITED ACCESS, UNCLEAR OF HOW THEY HANDLE THE TERMINATED SERVICE UPON REQUEST AND UNWARE THAT WHEN I CALL FOR THE CACELLATION, THOSE ACCOUNT INCLUDING THE MASTER SCREEN NAME STILL ACTIVE.
THOSE PEOPLE THAT I CREATED THE ACCOUNT FOR THEM STILL CAN LOGON AND AOL KEEP CHARGING ME FOR THE TIME OF USAGE. TO ME I THOUGHT THAT WHEN I CALL FOR THE TERMINATION OF THE SERVICE, IT SUPPOSE TO CLOSE FROM TOP TO BOTTOM.
FOR THE LAST TWO MONH SINCE OCTOBER AND NOVEMBER THEY HAD CHARGE ME OVER $300. WHEN I CALL AND COMPLAINT ABOUT THIS THEY ASK ME FOR CANCEL CONFIRMATION #...WHAT? IF THEY DON'T SEND IT TO ME HOW DO I KNOW WHAT CF#? THE WAY THE HANDLE THE PROCESS, IT MORE LIKE A BULKY TRAP.
I DON'T HOW OR WHO ELSE I CAN CALL OR CONTACT TO RESOVE THIS FAIRLY. PLEASE HELP. ANY INFORMATION THAT YOU CAN PROVIDE ARE APPRECIATED.
SINCERELY
BAO
ORANGE, California
1 Updates & Rebuttals
Ethics,
Arkansas,
Arkansas,
Not just AOL
#2Consumer Comment
Tue, December 03, 2002
Bao, I understand that AOL is an irritant, however; better check with your "friends." You may want to ensure that your friends aren't reactivating the AOL accounts behind your back. AOL may be getting jerked around by them and may not know which way is up. Make sure that AOL knows that you are the account holder and that others may be calling behind your back. Time to take your friends to small claims to recover the money they charged to the AOL account. Good Luck,
