- Report: #253553
Complaint Review: AOL Internet Service Provider - Nationwide
-
Author Confirmed
Why?
AOL Internet Service Provider
aol.com Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AOL Internet Service Provider AOL unauthorize charges of $25.90 for the last 18 months Greenacres internet
I purchased a Dell computer about over 2 years ago, it
contained the free 6 month software for America Online. I erolled for the 6 months and cancelled before the 6 months were due. I just checked my checking accoutn and found that my cancelation was not honored and they
have been charging me $25.90 for the last 18 months. I called and talked to customer service and they now claimed I never called to cancell.
They are going to send me some forms I have to fill out so they can do an investiagation and according to how the investigation goes it will determine wether I get a refund or not.
Damage Resulting = The damaged that these charges caused was since I was unaware of the charges many times my checking account did not have sufficient funds causing my account to get charged xtra fees for account
overdraft.
One last thing: I told the guy from customer service to check my login on their website he replied and said "I had a none surfing membership" That to me sounds like a conn....Some one outhere please advise me on what I should do next. thanks
Wilson
Greenacres,, Florida
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
contained the free 6 month software for America Online. I erolled for the 6 months and cancelled before the 6 months were due. I just checked my checking accoutn and found that my cancelation was not honored and they
have been charging me $25.90 for the last 18 months. I called and talked to customer service and they now claimed I never called to cancell.
They are going to send me some forms I have to fill out so they can do an investiagation and according to how the investigation goes it will determine wether I get a refund or not.
Damage Resulting = The damaged that these charges caused was since I was unaware of the charges many times my checking account did not have sufficient funds causing my account to get charged xtra fees for account
overdraft.
One last thing: I told the guy from customer service to check my login on their website he replied and said "I had a none surfing membership" That to me sounds like a conn....Some one outhere please advise me on what I should do next. thanks
Wilson
Greenacres,, Florida
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
