- Report: #109254
Complaint Review: AOL Internet Service - Nationwide
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Author Confirmed
Why?
AOL Internet Service
AOL.com Nationwide, U.S.A.
Phone:
800-827-6364
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
AOL Internet Service AOL representatives did not resolve connection problems they would only extend the service for 3 more months free. I was to call back I failed to call by the date, they charged my credit card Internet
AOL representatives did not resolve connection problems and when I tried to cancel the account, they would only extend the service for 3 more months free.
I was to call back before the expiration date and they would cancel it then. I failed to call by the date, they charged my credit card account for a full month.
I talked to a team leader, he will not refund for service I did not receive. I told him I had removed their software and was unable to use their service. They continued to offer me an additional trial period and wanted to read me the agreement where it stated I was responsible for the months billing.
I did not get any internet service from AOL, and they continued to tell me that "it was available" and I owed them for it. Another example of the inconsiderate attitude of a large corporation charging for services not rendered.
Stan
Manchester, Tennessee
U.S.A.
I was to call back before the expiration date and they would cancel it then. I failed to call by the date, they charged my credit card account for a full month.
I talked to a team leader, he will not refund for service I did not receive. I told him I had removed their software and was unable to use their service. They continued to offer me an additional trial period and wanted to read me the agreement where it stated I was responsible for the months billing.
I did not get any internet service from AOL, and they continued to tell me that "it was available" and I owed them for it. Another example of the inconsiderate attitude of a large corporation charging for services not rendered.
Stan
Manchester, Tennessee
U.S.A.
2 Updates & Rebuttals
Stan
Manchester,Tennessee,
U.S.A.
They refunded my $23.90 thanks ripoff report
#2Author of original report
Mon, October 04, 2004
I checked my credit card account and AOL did refund my $23.90 as they promised. Telling them I put them on a Rip-Off Report made this happen, keep up the good work.
Stan
Manchester,Tennessee,
U.S.A.
AOL Representatives Responded
#3Author of original report
Thu, September 23, 2004
Today, I received an e-mail asking me call them. When I explained the situation to Sharon, their billing representative, she told me she would check to see if I had used the service and if I had not, she would refund the $23.90 they previously charged to my credit card. Telling them I had put the complaint of the Rip-Off Report site got me immediate results. Thank you Rip-Off Report,
