- Report: #203021
Complaint Review: AOL - Ogden Utah
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Author Confirmed
Why?
AOL
Box 1600 Ogden, 84401 Utah, U.S.A.
Phone:
888-211-3926
Web:
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AOL Ripoff Decietful theft liars dishonest Ogden Utah
To whom it may concern.
I recently signed up for AOL's 90 day free trial, but since the apartment I moved into has free wireless, I discovered I didn't need another internet connection and called to cancel. I never even used AOL to go online once.
Upon request for FULL cancellation, I was told that would be no problem and as a bonus I could keep my user name free of charge. I made sure ask several times and make sure that I would NOT be charged for anything, to which I was told no I wouldn't.
I had no real reason for the address, but didn't see any harm in it either. This is where I was wrong. While looking at my credit statement I noticed that AOL had charged my account $25.90 for the first months fee. Keep in mind I initially singed up 7/19/06 and cancelled 7/22/06 and made sure I would not be charged.
Upon calling AOL again and requesting a reason for this I was told that by accepting the free e-mail I would still be charged my initial monthly fee and the I "should have" been told that.
I explained I was never told this and wanted a full cancellation and refund to which I was told I could not get one because "I" had forgone all rights to one.
I asked to speak to a supervisor and was told they could not do anything and was never able to speak to one.
I feel that this was very deceitful of AOL and in all essence they LIED and STOLE from me.
Tim
Brattleboro, Vermont
U.S.A.
I recently signed up for AOL's 90 day free trial, but since the apartment I moved into has free wireless, I discovered I didn't need another internet connection and called to cancel. I never even used AOL to go online once.
Upon request for FULL cancellation, I was told that would be no problem and as a bonus I could keep my user name free of charge. I made sure ask several times and make sure that I would NOT be charged for anything, to which I was told no I wouldn't.
I had no real reason for the address, but didn't see any harm in it either. This is where I was wrong. While looking at my credit statement I noticed that AOL had charged my account $25.90 for the first months fee. Keep in mind I initially singed up 7/19/06 and cancelled 7/22/06 and made sure I would not be charged.
Upon calling AOL again and requesting a reason for this I was told that by accepting the free e-mail I would still be charged my initial monthly fee and the I "should have" been told that.
I explained I was never told this and wanted a full cancellation and refund to which I was told I could not get one because "I" had forgone all rights to one.
I asked to speak to a supervisor and was told they could not do anything and was never able to speak to one.
I feel that this was very deceitful of AOL and in all essence they LIED and STOLE from me.
Tim
Brattleboro, Vermont
U.S.A.
4 Updates & Rebuttals
B
Atlanta,Georgia,
U.S.A.
Dispute It with CC company
#2Consumer Suggestion
Wed, July 26, 2006
You won't have any problem with this. Just put in a 'dispute' with your credit card company and they will reverse the charge. They get so many complaints about AOL billing that it is an automatic response from them to issue a credit to you.
B
Atlanta,Georgia,
U.S.A.
Dispute It with CC company
#3Consumer Suggestion
Wed, July 26, 2006
You won't have any problem with this. Just put in a 'dispute' with your credit card company and they will reverse the charge. They get so many complaints about AOL billing that it is an automatic response from them to issue a credit to you.
B
Atlanta,Georgia,
U.S.A.
Dispute It with CC company
#4Consumer Suggestion
Wed, July 26, 2006
You won't have any problem with this. Just put in a 'dispute' with your credit card company and they will reverse the charge. They get so many complaints about AOL billing that it is an automatic response from them to issue a credit to you.
B
Atlanta,Georgia,
U.S.A.
Dispute It with CC company
#5Consumer Suggestion
Wed, July 26, 2006
You won't have any problem with this. Just put in a 'dispute' with your credit card company and they will reverse the charge. They get so many complaints about AOL billing that it is an automatic response from them to issue a credit to you.
