- Report: #589152
Complaint Review: AP9* GALLERIAUSA CT - Internet
Reported By:
... -
Boston, Massachusetts, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
AP9* GALLERIAUSA CT
Internet, United States of America
Phone:
Web:
www.galleriausa.com
Categories:
Business Rating:
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AP9* GALLERIAUSA CT Adaptive Marketing, LLC Galleria charges my credit card even after I have disputed with Citibank, unable to cancel, Internet
I have been trying to cancel this "savings program" for a couple months now; I don't even know how they got my credit card. I needed to cancel the original card # that they grabbed a few months ago for an unrelated fraud matter; I thought that the Galleria charge would drop off after they tried to charge a nonexistent number.
NOPE! It carried over to the new card...that tells me that Citibank (my card issuer) is somehow feeding them the information.
I am told that I can cancel online. Okay...except they want a member ID. Which I do not have seeing as I never received the "welcome packet" that contains this. I call, and am told that my info is not in their system (funny, you seem to have enough info to KEEP CHARGING ME). I dispute the charge with Citi (stating that I wanted to cancel it) and include all the hoops that I had to jump through. The last time I tried to call the number listed for them on my CC statement it gave me a voicemail loop.
So I receive a dispute credit for the previous billing cycle...only to have it pop up AGAIN as a new charge. What was the point of the dispute then?
NOPE! It carried over to the new card...that tells me that Citibank (my card issuer) is somehow feeding them the information.
I am told that I can cancel online. Okay...except they want a member ID. Which I do not have seeing as I never received the "welcome packet" that contains this. I call, and am told that my info is not in their system (funny, you seem to have enough info to KEEP CHARGING ME). I dispute the charge with Citi (stating that I wanted to cancel it) and include all the hoops that I had to jump through. The last time I tried to call the number listed for them on my CC statement it gave me a voicemail loop.
So I receive a dispute credit for the previous billing cycle...only to have it pop up AGAIN as a new charge. What was the point of the dispute then?
