Complaint Review: AP9 Passport To Fun - 24 Protect Plus - Bargain Network - Internet

If the charge is to your credit card, use the chargeback rights that Congress wrote into the credit card laws, as follows. Write the credit card company at the address on the back of the bill, identifying the transaction merchant, amount & date, state that you did not receive the services for which you were charged, and ask them to reverse the charge. Then explain, in non-incendiary language, and with dates and names, what happened. The credit card company is required by law to reverse the charge and investigate. I have needed to do this about 10 times in my life, and it has never failed. I paid for none of those transactions. Note that you must send the letter within 45 days of the billing date. If instead, you gave them a debit card, you do not have the chargeback remedies. Don't use debit cards for transactions without some kind of immediate paper showing what you are paying for (e.g. phone transactions). In the absence of chargeback rights, complain to the BBB or take them to Small Claims Court. Remember that if you give up, you help train these outfits that their unfair business practices are OK.

24ProtectPlus is EVIL and FRAUDULENT. Im still in shock that they somehow ILLEGALLY obtained my cc information and charged my cc TWICE in a 30 day period without my authorization. total FRAUD and reported to them, my bank, police !

Ok, I am a current employee and I can tell you a couple things that happen on each and every phone call we sign up. 1. We give out our Member services phone number with every call, as well as our website, so people can search through the houses database with information that is updated every day so it is more current than what is in the mailed homes package. We ask that the customer writes down all this information as we give it, so they can access their benefits sooner than through snail mail. After all the mail is good, but it is slow, and sometimes things get lost. 2. With every other program that Bargain Network members can try for a free 30 day trial, we give out the contact number for that individual company as part of our authorization to send the information out. These companies are owned by Bargain Network's parent company, Veritru, but calling bargain network to cancel does not cancel these other services. However, the member services representative would have access to those numbers and be able to give them out if the anyone asked for them. 3. At the begining of every call we explain that our calls are recorded and monitored for Quality assurance. This is for Bargain's protection and our customer's protection, and to make sure that people not getting proper authorization get terminated. We can not do anything with anyone's payment information that they do not specifically authorize, in compliance with FTC regulation. On top of that we are required to answer questions about the other services if asked. We are also a member of the real BBB and we will also give out that phone number if asked for it over the phone. This program and the associated programs are legit. It seems like there was an issue with the mail in this instance. If the information packet we send out had not arrived during the 14 days we allot it in the mail, the member services number should have been called to get it all straightned out. With our sales we tell customers if they have any questions to call that number. Also, if there were any questions about the other program, the TSR who took the order would have been able to answer them at the time the order was taken, and after that the Member services representative would have been able to answer them after the order was taken. And either one of them could give the phone number for any of the associated programs. I am sorry that this person couldnt use our service to find what she was looking for, and that there was any confusion about the order, but all the information should have been given to her before the sale was confirmed (she did say she authorized bargain and 24 protect plus) and on top of that if she had any questions or confusion after the sale, she had the phone number to call to answer those questions. Our service is legit, we provide easy searchable access to obscure and hard to find listings for forclosed property and auctions, and if the customer had taken time to address her issues there is a chance she would be praising the service instead of condeming it.