- Report: #573310
Complaint Review: AP9 VALUEMAX And INTELIUS - Internet Internet
Reported By:
amerie -
wayne, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AP9 VALUEMAX And INTELIUS
Internet, Internet, United States of America
Phone:
18779741563
Web:
intelius.com
Categories:
Business Rating:
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AP9 VALUEMAX And INTELIUS int*id protect mntr svc unauthorized transactions Internet
i have had 13 transactions of 19.95 each, from valuemax (aka) intelius (aka) int* idprotect plus, etc... i have never signed up for any subscription through any of these websites. they have made transactions since 10/2008 until 01/2010. i had not checked my statements for some time.
when i contacted them on 2/2010, they stated that i made a purchase with them on 1/2009 and subscribed for id protection then. it does not make sense that i supposedly subscribed on 2009 when the charges have been made since 2008. my bank was only able to dispute the last 3 transactions. i told intelius i wanted proof of my authorizaton for these charges and they said no. i told them i want this information because i was going to take legal action. they said they would do an investigation and prosecute the responsible person. they said they would contact me after the investigation which is probably all B.S.
how can i get my money back? what can i do?
1 Updates & Rebuttals
Intelius_Customer_Support
USAIntelius Subscription
#2UPDATE Employee
Wed, March 03, 2010
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, theres no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
It sounds like you have also accepted a third party companys offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party companys service, please call 888-445-2727 Monday Friday 4:30am 10:00pm PST. We will be more than happy to assist you.
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If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, theres no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
It sounds like you have also accepted a third party companys offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party companys service, please call 888-445-2727 Monday Friday 4:30am 10:00pm PST. We will be more than happy to assist you.
