Virginia Diaz
Ontario,#2UPDATE Employee
Mon, September 27, 2004
Mr. Brown's owners manual was shipped and delivered on October 28, 2003, Fed Ex Tracking number 324131661002465. The remote that Mr. Brown had requested was backordered in July.
We regret that Mr. Brown has not received the customer service experience that we strive to provide each valued Apex consumer. Every effort is being made to provide each customer with a above satisfactory customer service experience.
Mr. Brown's remote will be shipping within the next 5 - 7 business days.
Regards,
National Service Manager
Apex Digital Inc.