- Report: #135787
Complaint Review: Apex Digital - Ontario California
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Author Confirmed
Why?
Apex Digital
2919 East Philadelphia St. Ontario, 91761 California, U.S.A.
Phone:
800-880-1227
Web:
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Apex Digital Sent TV For Repair 3 Months still do not have it back Ontario California
on my apex television model # GT2015DV the picture tube went. Under manufacture warranty I sent it to Apex Digital for repair on December 26, 2004. When I called 3 weeks after I sent it out they kept telling me they never recieved the item when it clearly said off the fed ex website that it was delivered on january 5, 2005. they told me to call back in a week then hung up on me.
I called back a week later only for them to say that the part is backordered call back in another week to find out more information ont he television... I decided to give them 2 and called back this time yet again i get we have not recieved your unit. as soon as i heard that i got angry and demanded to speak to a supervisor...the supervisor said "we are going to escalate the issue, call back in 2 weeks for more information on the unit" well 2 weeks later I call and I get "the unit is in repair it shoudl be sent out byt he end of the week call at the end of the week" well i call and i get that they still havent recieved the part......
after another week (the other day) I called and they said its still in repair, its been almost 3 months and I still get different stories on whats going on with my televesion they cannot keep a straight story on whats going on...Everytime I call a different story it is now march 21, 2005 and still have no clue where my television is!!!!!!
Rachael
Pittsburgh, Pennsylvania
U.S.A.
I called back a week later only for them to say that the part is backordered call back in another week to find out more information ont he television... I decided to give them 2 and called back this time yet again i get we have not recieved your unit. as soon as i heard that i got angry and demanded to speak to a supervisor...the supervisor said "we are going to escalate the issue, call back in 2 weeks for more information on the unit" well 2 weeks later I call and I get "the unit is in repair it shoudl be sent out byt he end of the week call at the end of the week" well i call and i get that they still havent recieved the part......
after another week (the other day) I called and they said its still in repair, its been almost 3 months and I still get different stories on whats going on with my televesion they cannot keep a straight story on whats going on...Everytime I call a different story it is now march 21, 2005 and still have no clue where my television is!!!!!!
Rachael
Pittsburgh, Pennsylvania
U.S.A.
