- Report: #1498955
Complaint Review: Appliance direct - Altamonte springs Florida
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Appliance direct
488 west highway 436 Altamonte springs, 32714 Florida, United States
Phone:
4072653555
Web:
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Appliance direct They sold me an appliance with a loud noise Altamonte springs Florida
I purchased a whirlpool refrigerator & dishwasher from this store on 6/20/20. It took them 2-3 weeks for them to deliver them. A few days after installing refrigerator I called & spoke to Robert about a loud noise fridge was making. He said call whirlpool they will look at it for free. A tech came a week later & then a week after receiving the part to replace a thermeister( is what he called it) . After he installed it was still making noise he said to give it 24hrs, I did & it still made a noise. I called Robert & he said "once we sell it it’s not our responsibility anymore, you have to call manufacturer.
I said that’s ridiculous, you sold it you should stand behind it! Anyway I called whirlpool and they sent a 2nd tech out who said nothing is wrong with it but that the loud noise was normal. I then called the district office & spoke to guy. He said he would call me back after trying to resolve it. He did not, after a week of him ignoring me from his cell I called the corporate office and spoke to him. He said there’s nothing I can do. I said wow that’s how you do business? He said yes & hung up on me.
I called the store and spoke to peter the assistant manager and told him the issue. He said unfortunately it’s not up to him or else he would exchange it. I told him I would call Robert the next day since he never called me back earlier, which is why I called corporate. The next day I spoke to Robert who said he would speak to his representative to see what they can do. I’ve still not heard from him, 2 weeks later. All I want is a different fridge that doesn’t make a loud noise! I spent 1350 on this fridge, had I known they didn’t stand behind their product and that they were so rude & unprofessional I would’ve never went there. I tried to keep my purchases to a local store to support them during this crisis & this is what I get!
