Complaint Review: APX Alarm - Provo Utah

Hi Greg, I was successful in cancelling our contract in three business days, here's what I did: 1) signed the cancellation (Item #5) of the agreement 2) pdf'd it and e-mailed to customer support 3) faxed it twice to different numbers 4) sent original via FedEx overnight I doubt that all of this was necessary, but after reading all these posts, I couldn't afford to take any chances. For any other consumer out there, I would recommend doing no less that what I did, you cannot take chances or make assumptions with this company. I called today - dude told me account was indeed cancelled, so I'm off the hook. THANK YOU!! Also, no debit charged to my card. THANK YOU AGAIN!!! I'm very thankful I don't have to close and change accounts and all that jazz. After first being told they would not pay for my existing system to be repaired, I've talked them into paying for it as long as I give them a quote first. It wasn't easy, I had to argue with the home damage department, which brings up another question. There is enough activity for company to have an entire department dedicated to home damage? RED FLAG!!!

Hi Greg, I was successful in cancelling our contract in three business days, here's what I did: 1) signed the cancellation (Item #5) of the agreement 2) pdf'd it and e-mailed to customer support 3) faxed it twice to different numbers 4) sent original via FedEx overnight I doubt that all of this was necessary, but after reading all these posts, I couldn't afford to take any chances. For any other consumer out there, I would recommend doing no less that what I did, you cannot take chances or make assumptions with this company. I called today - dude told me account was indeed cancelled, so I'm off the hook. THANK YOU!! Also, no debit charged to my card. THANK YOU AGAIN!!! I'm very thankful I don't have to close and change accounts and all that jazz. After first being told they would not pay for my existing system to be repaired, I've talked them into paying for it as long as I give them a quote first. It wasn't easy, I had to argue with the home damage department, which brings up another question. There is enough activity for company to have an entire department dedicated to home damage? RED FLAG!!!

Hi Greg, I was successful in cancelling our contract in three business days, here's what I did: 1) signed the cancellation (Item #5) of the agreement 2) pdf'd it and e-mailed to customer support 3) faxed it twice to different numbers 4) sent original via FedEx overnight I doubt that all of this was necessary, but after reading all these posts, I couldn't afford to take any chances. For any other consumer out there, I would recommend doing no less that what I did, you cannot take chances or make assumptions with this company. I called today - dude told me account was indeed cancelled, so I'm off the hook. THANK YOU!! Also, no debit charged to my card. THANK YOU AGAIN!!! I'm very thankful I don't have to close and change accounts and all that jazz. After first being told they would not pay for my existing system to be repaired, I've talked them into paying for it as long as I give them a quote first. It wasn't easy, I had to argue with the home damage department, which brings up another question. There is enough activity for company to have an entire department dedicated to home damage? RED FLAG!!!

Hi Greg, I was successful in cancelling our contract in three business days, here's what I did: 1) signed the cancellation (Item #5) of the agreement 2) pdf'd it and e-mailed to customer support 3) faxed it twice to different numbers 4) sent original via FedEx overnight I doubt that all of this was necessary, but after reading all these posts, I couldn't afford to take any chances. For any other consumer out there, I would recommend doing no less that what I did, you cannot take chances or make assumptions with this company. I called today - dude told me account was indeed cancelled, so I'm off the hook. THANK YOU!! Also, no debit charged to my card. THANK YOU AGAIN!!! I'm very thankful I don't have to close and change accounts and all that jazz. After first being told they would not pay for my existing system to be repaired, I've talked them into paying for it as long as I give them a quote first. It wasn't easy, I had to argue with the home damage department, which brings up another question. There is enough activity for company to have an entire department dedicated to home damage? RED FLAG!!!

Hello Mack's Daddy, Good write-up! There are things I'd totally forgotten about such as the break-in's that occured at so-n-so's down the road. Or the phone lines being cut (I too have TWC's All in One package). I feel like such a dope for not researching first. I ALWAYS do that. In hindsight, we should have pulled out the wireless laptop and right in front of the salesman Google APX/APEX. I love his comment about Apex. That's a whole different company who's name APX stole and used. That company has a site, which is nothing fancy, but if you find the site, he too is suing APX and looking for stories such as ours. I didn't cancel quite as soon as you did but I did it the next day. Now they're saying I reversed the cancellation and have a recording of me saying so. Who knows what I said to the fool who called me. I was in the middle of yardwork and just wanted off the phone. I look at it this way, even if I DID sound like I would be willing to keep the service, nothing is in writing except the original contract signed by myself and the salesman. And if they DID record my conversation, they did it without asking me or informing me. I have written more accounts of this fiasco at more websites than I can recall. This weekend I'm going to put the alarm through it's paces and capture it all on miniDV and post it to YouTube. As it is, when we set it at night, it says, "ARMED. STAY. LEAVE NOW" WTH is that all about? If you've read my complain, the one below yours, you'll see what we went through and the fact I had to cancel my checking account and start a new one to prevent them from taking another months service. Which reminds me, check your bank account my friend. They now have your info and I'll bet you anything they've already taken out $44.99...and will continue to do so. It's documented in complaints I found on the net that this is something else they do. I hope you get your alarm repaired but I wouldn't hold my breath waiting for APX to pay for it. Your existing alarm company can fix it and if you're savvy they may offer you a better deal. BTW, I was NEVER offered a 36 month contract. Just 5 years.

Hello Mack's Daddy, Good write-up! There are things I'd totally forgotten about such as the break-in's that occured at so-n-so's down the road. Or the phone lines being cut (I too have TWC's All in One package). I feel like such a dope for not researching first. I ALWAYS do that. In hindsight, we should have pulled out the wireless laptop and right in front of the salesman Google APX/APEX. I love his comment about Apex. That's a whole different company who's name APX stole and used. That company has a site, which is nothing fancy, but if you find the site, he too is suing APX and looking for stories such as ours. I didn't cancel quite as soon as you did but I did it the next day. Now they're saying I reversed the cancellation and have a recording of me saying so. Who knows what I said to the fool who called me. I was in the middle of yardwork and just wanted off the phone. I look at it this way, even if I DID sound like I would be willing to keep the service, nothing is in writing except the original contract signed by myself and the salesman. And if they DID record my conversation, they did it without asking me or informing me. I have written more accounts of this fiasco at more websites than I can recall. This weekend I'm going to put the alarm through it's paces and capture it all on miniDV and post it to YouTube. As it is, when we set it at night, it says, "ARMED. STAY. LEAVE NOW" WTH is that all about? If you've read my complain, the one below yours, you'll see what we went through and the fact I had to cancel my checking account and start a new one to prevent them from taking another months service. Which reminds me, check your bank account my friend. They now have your info and I'll bet you anything they've already taken out $44.99...and will continue to do so. It's documented in complaints I found on the net that this is something else they do. I hope you get your alarm repaired but I wouldn't hold my breath waiting for APX to pay for it. Your existing alarm company can fix it and if you're savvy they may offer you a better deal. BTW, I was NEVER offered a 36 month contract. Just 5 years.

Hello Mack's Daddy, Good write-up! There are things I'd totally forgotten about such as the break-in's that occured at so-n-so's down the road. Or the phone lines being cut (I too have TWC's All in One package). I feel like such a dope for not researching first. I ALWAYS do that. In hindsight, we should have pulled out the wireless laptop and right in front of the salesman Google APX/APEX. I love his comment about Apex. That's a whole different company who's name APX stole and used. That company has a site, which is nothing fancy, but if you find the site, he too is suing APX and looking for stories such as ours. I didn't cancel quite as soon as you did but I did it the next day. Now they're saying I reversed the cancellation and have a recording of me saying so. Who knows what I said to the fool who called me. I was in the middle of yardwork and just wanted off the phone. I look at it this way, even if I DID sound like I would be willing to keep the service, nothing is in writing except the original contract signed by myself and the salesman. And if they DID record my conversation, they did it without asking me or informing me. I have written more accounts of this fiasco at more websites than I can recall. This weekend I'm going to put the alarm through it's paces and capture it all on miniDV and post it to YouTube. As it is, when we set it at night, it says, "ARMED. STAY. LEAVE NOW" WTH is that all about? If you've read my complain, the one below yours, you'll see what we went through and the fact I had to cancel my checking account and start a new one to prevent them from taking another months service. Which reminds me, check your bank account my friend. They now have your info and I'll bet you anything they've already taken out $44.99...and will continue to do so. It's documented in complaints I found on the net that this is something else they do. I hope you get your alarm repaired but I wouldn't hold my breath waiting for APX to pay for it. Your existing alarm company can fix it and if you're savvy they may offer you a better deal. BTW, I was NEVER offered a 36 month contract. Just 5 years.

Hello Mack's Daddy, Good write-up! There are things I'd totally forgotten about such as the break-in's that occured at so-n-so's down the road. Or the phone lines being cut (I too have TWC's All in One package). I feel like such a dope for not researching first. I ALWAYS do that. In hindsight, we should have pulled out the wireless laptop and right in front of the salesman Google APX/APEX. I love his comment about Apex. That's a whole different company who's name APX stole and used. That company has a site, which is nothing fancy, but if you find the site, he too is suing APX and looking for stories such as ours. I didn't cancel quite as soon as you did but I did it the next day. Now they're saying I reversed the cancellation and have a recording of me saying so. Who knows what I said to the fool who called me. I was in the middle of yardwork and just wanted off the phone. I look at it this way, even if I DID sound like I would be willing to keep the service, nothing is in writing except the original contract signed by myself and the salesman. And if they DID record my conversation, they did it without asking me or informing me. I have written more accounts of this fiasco at more websites than I can recall. This weekend I'm going to put the alarm through it's paces and capture it all on miniDV and post it to YouTube. As it is, when we set it at night, it says, "ARMED. STAY. LEAVE NOW" WTH is that all about? If you've read my complain, the one below yours, you'll see what we went through and the fact I had to cancel my checking account and start a new one to prevent them from taking another months service. Which reminds me, check your bank account my friend. They now have your info and I'll bet you anything they've already taken out $44.99...and will continue to do so. It's documented in complaints I found on the net that this is something else they do. I hope you get your alarm repaired but I wouldn't hold my breath waiting for APX to pay for it. Your existing alarm company can fix it and if you're savvy they may offer you a better deal. BTW, I was NEVER offered a 36 month contract. Just 5 years.