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  • Report:  #1023463

Complaint Review: Arizona Affordable Funeral Home & Crematory - Internet Internet

Reported By:
molly gearin - Bullhead City, Arizona, United States of America
Submitted:
Updated:

Arizona Affordable Funeral Home & Crematory
5902 Highway 95 Suite 114 Internet, 86426 Internet, United States of America
Phone:
(928) 768 - 7387
Web:
www.serenitymemorialgroup.com
Tell us has your experience with this business or person been good? What's this?
My son committed suicide Dec.23, 2012.He was mentally ill. He shot himself in the heart in front of my daughter and myself and he died instantly.I had him creameted as he requested.  I requested his clothes and belongings from the first time I called the creamatorium.About 12 times total.I was always told yes,I can have them.  When I went to pick up my son,I requested his clothes again.The girl said ok,I think his things are in a locker in back. She left.She came back with nothing.She started offering me free urns which I turned down.I said I just want his clothes and things and take my son home. She left again.I waited and decided to leave.I grabbed my son, my walker and oxeygen and opened the door.The girl was coming out of the next office.She said she wanted to show me something.I said just his things.She did not have them.I left. 

When I got home the guy in charge called me.He said he wanted to hear my side of the story.I told him.He is now offering me a free urn.I said no,just his things.He said they are probably locked up in the creamatorian.I said I will wait.He said it was locked.He would look tomorrow and call me.I said ok.He even tried to blame the Corners Office.That was the last time I heard from him -  01- 07- 2013.

On 1-17-2013 the girl finally said John was the one who gave the order to burn my sons things.   I called the cornors office on 1-28-13 as a last hope of having my son's belongings. She said no all his belongs were sent to where he was to be taken care of and didn't I get the inentory list?I said no.She read it.Among his clothes were also his 3 14 kt.gold hoop earrings I had bought for him.I said they burned his things.She said legally that was my stuff and they can't do that.I said they did. The coroner's office sent me 3 numbers to turn them in & to let them know if I needed anything else.Bottom line-they burned his clothes & stole his jewerly-both of which were mine and now they are gone.  The girl that worked there is no longer working there. The lady that took her place said she quit. John can't be located.He now works on a revolving schedule. My last request was for his shoes.I said I would not bother them again.She said John would call me. I have not heard one thing from them since then.That was on 01-24-2013. Her name was Y. Mejia.

This has been the most agonizing thing in my life.Social Security would not help.I called the police one night in the summer for help to take him to the hospital.My son told me on a daily basis he was going to kill himself.They came out and said that was kidenapping and they could not help me. 5 months later my son is dead.His mind just could not take it anymore and he snapped and that was the end. I told my daughter on the way home from picking up my son.This is the frosting on Aaron's cake of life. He was mentally ill for 17 years, Social Security would not help him, the police would not help me and now he is dead. To top it off, I can't get his things. She asked me why. I said because they burned up his clothes. All we have done since December 23, 2012 is cry and cry. They need to be held responsible for adding more pain and suffering in my life. My son's suiside was enough. I did not need more. 


1 Updates & Rebuttals

Concerned

Toronto,
Ontario,
Complainant being somewhat unreasonable

#2General Comment

Sun, October 13, 2013

 Firstly, I am sorry fro the loss of your son. If your son committed suicide as you have stated I fail to understand why you would want his clothing and shoes returned to you. They would be blood covered or soaked. It is customary to destroy damaged clothing from a death rather than to pass them on to the family as it is likely to cause even more upset to them. His clothing would be of no use to you. However, his jewelery must be returned to you. Your son would not have been cremated with any jewelery on him. All metal including medical devices are removed prior to cremation.

You should make a complaint to the Funeral Board of Arizona and they will conduct an investigation into that matter. They will not however do anything with regards to his clothing. Given how he died there is no way his clothing would be salvagable and thus the funeral home would have had them wrapped and destroyed. Your complaint is with the jewelery only. If you persist with the clothing the Board may deny your claim and write it off as a matter of your being unreasonable.  Having been in this business for many years I know that this is what would have occurred. The soiled clothing is considered contaminated and thus is non returnable in that condition. i believe having read your complaint that you pursued the DC's to quickly. It is true that until payment is received they are not completed and sent out. I hope that this somehow assists you and that as time has passed you are more reasonable in your quest. Thank you.

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