- Report: #511338
Complaint Review: Artworx Designs - riverside California
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Artworx Designs
3581 Bandini Ave. riverside, 92504 California, United States of America
Phone:
9517561064
Web:
artworxdsigns.com
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Artworx Designs Victoria and M. Alexander Murillo They overcharged my cheer squad for their uniforms after I gave them a $1630.00 deposit and then refused to discuss the discrepency in cost.They still have our money and our uniforms. riverside, California
I am the head coach for the Villegas Cheer Squad at Villegas Park.I recently came in contact with the sole owners of Artworx Designs; Alex and Vicky Murillo when they did a banner for our Baseball Team, which honestly the graphics were great.This is why I decided to refer them to Villegas Park where my husband and I are actively involved in coaching.We referred about 9 different accounts so we did bring them alot of businees one of which was my Cheer Squad.You see Villegas Park is located ina predominately low income neighborhood where every penny counts.We initially discussed a uniform package to include:Uniform with lettering(shell and skirt),socks,bloomers,hair tie,sling and duffel bag with child's name and logo embroidered,2 practice uniforms,warm up suit,pom pons,and shoes all for $195.75 tax included.Now I usually do business with GTM Sportswear but how could I pass up this opportunity and their daughter was on my squad so why would they jerk me around?
We did all kinds of fundraisers to raise the money.We needed the uniforms by 9/11/09 for our first performance which was a city wide event. Once we realized the $195.75 was not going to work We re-negotiated the cost in order to have uniforms for the event and then purchase the rest of the items at a later date. The new cost was to be $130.00 per girl which included Uniform with lettering(shell and skirt),socks,bloomers,hair tie,sling bag with childs name and logo and pom pons.I then recieved a call from Vicki and to confirm price now she says its $130.00 per girl without pom pons.Even though I felt it wsa overpriced it was to late to order from another company and the event was approaching fast not to mention I had already given them a deposit of $1630.00.So I agreed.The day before the uniforms were to be delivered I get the first invoice and it was $538.00 over what was owed.
There no 20% discount that was promised due to the failure to provide samples adn there was tax that I thought was already included. We scheduled a meeting at 3:30pm on Friday 9/11/09 with Artworx Designs to dicuss the balance owed and come to a resolution.When they finally showed up at 4:40p.m. I was no longer at the park.Phone calls were exchanged and the bottom line is they kept the uniforms.Due to this inconvience I had to in 15 hours get some kind of uniform for my cheerleaders for their performance the next day.I rushed out and purchased 19 shorts, 19 tshirts and made 19 hair ties.They then set up another meeting to discuss the balance and still try to resolve this issue for 9/15/09 at 11am.Alex showed up at 11am and did not like the fact the reasons that we explained we felt their company was wrong and he stormed out.At which pooint Vicki shows up at 12pm.
The finalized amount was $518.90 and they were to email the invoice reflecting the 20% discount that evening.I did not recieve it for 7 days and yet again the dollar amount was not what we agreed upon. At this point we are screwed my cheerleaders and their families are forced to fundraise all over again because Artworx Designs still has our money and our uniforms and are refusing to meet with us to resolve this issue.I will not deny that Alex's graphics are great but their customer service and business pratices are horrible.All the accounts they had form Villegas Park have cancelled because of their failure to follow through with orders,changing orders to fit their needs and wants and for being consistenly late to all meetings except for the intial one.There is son much more invoved but to get into it would take all day.My big thing is I don't understand how they could do this to the kids.
1 Updates & Rebuttals
Alex Murillo
Rvierside,California,
United States of America
Judgement Against Celeste Whitman
#2REBUTTAL Owner of company
Fri, January 08, 2010
The Facts are as follows: Date of Delivery September 11, 2009
We Began the order in July. I informed the client it was to take at the least 2 weeks in order for us to produce the uniforms. We commenced the order with items to be included a warm uniform, camp set, cheerleading uniform and duffel bag. The order total was $4400.00. We required 50% deposit to be paid in order to begin production. We agreed to receive the deposit on August 17, 2009. We received the total of $1630.00 for a total deposit of 37% not the 50% as agreed. Artworx Designs made the exception and continued to process the order. On September 4, 2009 we were informed by Mrs Whitman of lack of funds and we had to choice but to reduce the order to just the Uniform.
The sling bag was never a part of the package we included it as a courtesy and because we were aware of the financial difficulties the sqaud was encountering. We also informed Mrs whitman of a possible discount (no amount specified) due to manafacture's errors. We gave Mrs. Whitman everything she requested samples of the 4 or 5 different Uniforms, artwork and prospect deadlines. Mrs. Whitman was very indecisive and the constant go. Which limit our ability to form a concrete response regarding the uniforms. Both parties agreed to a specific uniform and design. On September 7, 2009 we were informed by Mrs Whitman that she wished to obtain a sample of the tackle twill prior to it being placed on the uniform. We explained to Mrs. Whitman that were very short on time and that we had already showed the proof as to the artwork to be applied on the uniform and that we were very close to the possiblity that we may not have the uniforms due to the last minute changes on the order. On September 10, 2009 we informed Mrs. Whitman of the payment method we were willing to accept was cashiers check or credit card due to issues with her bank. On September 11, 2009 we received an email from Mrs. Whitman explaining her concerns and displeasure with Artworx Designs and the lack of commitment to the alleged 20% deposit.
We responded very kindly and proceeded to fulfill the order. At 3:00 we informed the Park and Rec coordinator of the delivery time of 3:30. We fell a bit behind and contacted Mrs. Whitman and Park and Rec director as to our delay. We arrived at 4:30pm only to find out that Mrs. Whitman was not available for delivery. We contacte Mrs. Whitman only to be confronted by Mr. Whitman with a uncivilized approach. We then informed the Park and Rec coordiantor of the incident and asked not to have Mr. Whitman involved in order to avoid a hostile confrontation. The Park and Rec Coordinator then informed me that there was some discrpencies in the balance due and he could not guarantee as to when we were to receive the balance. I agreed to only to deliver 12.5 uniforms a which would have included 12 full uniforms and their choice of a skirt or a top, per the balance paid. On September 12, 2009 at 11:30 we made one final attempt delivering the uniforms. We did not receive a response until 5pm. We made several attempts there after to settle this matter but was inconclusive. We then received a subpena ordering us to show up to small claims court on December 23, 2009.
As far as our company not having "compassion" for the children. My
daughter was on this squad as well and we had to pull her of the squad
that she loved very much because of the conflict of interest. Mrs.
Whitman also fails to mention the free flyers and artwork provided by
Artworx Designs. The involvement of our staff willing to provide Mrs. Whitman with fund raising ideas and willingness to go above and beyond. We were well aware of the fact that this is for the
kids but we can explain is not how we can do this to the kids is how
Mrs. Whitman refused to pay for services rendered and in turn affecting
the kids. Mrs Whitman could have paid her balance an at a later time
discuss the totals, but she instead opted to take the moral high ground and try to inflict negative feedback and defamation such as this Rip Off report.
On December 23, 2009 the court ordered Mrs. Whitman to pay Artworx Designs the sum of 606.00 for the remaining balance on the outstanding account. The Judge agreed as to the short time in order to produce the uniforms and also agreed as to the reasons for the our refusal to refund the deposit. We met all her request plus more. Mrs Whitman's lack of concentration and indecisiveness created alot of these aggrevations and her reasons for not having the balance are still unknown. According to her she spent on buying shorts and shirts for the squad. Perhaps if we would agreed to perhaps meeting at a later time on Septemeber 11, 2009 all of this could've been avoided. My Final word on all this is that the truth saw the light and Justice was served. If anyone should have any question as to our moral or business ethics please feel free to contact us at 951.588.9808 i will be more than happy to provide references of satisfied cleints.
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